Boonstra Heating and Air Conditioning

Heating & Air Conditioning
Hamilton ON L8W 2E4
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Heating & Air Conditioning
Boonstra Heating and Air Conditioning
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85%

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Reviews by rating (past 12 months)

Reviews for Boonstra Heating and Air Conditioning

Average customer rating:
8.6 10 (408 reviews)

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Carolyn in Toronto
Carolyn in Toronto
0 reviews Cambridge, ON
0/10

Furnace diagnostic and service

We had an issue with our furnace not working properly and Boonstra came in for a same day appointment and diagnosed the issue as an issue with the igniter. I was told the part would need to be ordered and should arrive in 1-2 days. The tech lit the igniter manually so we would have some heat over night and the furnace was to shut off once the house got to 23 degrees as per set by the thermostat.
Three days later a tech came to install the new igniter. After some time on the phone he informed me that the incorrect part was ordered and because it was a Friday at 4pm they would not be able to get the correct part until the following week as suppliers are closed over the weekend. After a considerable amount of pushback the tech managed to find the correct part at a store in Hamilton which is about an hour from where we live. He agreed to go pick up the part and install it that night however it was obvious we were an inconvenience to him.
Upon returning with and installing the correct part the tech then informed us that the circuit board for the furnace was also not working and would need to be replaced. Again we were told it would be 3-7 days for the new part to be ordered. He then lit the igniter manually again and we were told that the furnace would turn off once the house hit the temperature set on the thermostat. The following morning, we awoke to a house at 28 degrees with a furnace still running. It would not turn off by turning the thermostat down and therefore the power source needed to be shut off manually.

Frustrated with the service we were receiving from Boonstra we called in another HVAC company for a second opinion. We then came to learn that the Boonstra tech left numerous wires exposed after installing the new igniter the previous day and that had we not shut off the power to the furnace, the furnace would have set on fire and burned the house down. The alternative HVAC company provided us with excellent service and had our heat working again within 24 hours.

Boonstra refuses to refund our diagnostic fee despite the fact they did not correctly diagnose the issue on the first visit, they ordered the incorrect part, and left the house in danger of burning to the ground. In addition, the run around we were given for ordering parts was unacceptable as Boonstra felt it was appropriate we go without any heat for over a week in the middle of the winter.

Approximate cost of services:
$190.00
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Celina
Celina
1 review Hamilton, ON
10/10

Boiler service

Mart offered an excellent service, advice, thorough job.
He came 3 times to check, diagnose issues, and service our boiler.
We'll certainly recommend for a professional and great job!

Approximate cost of services:
$420.00
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Company Response

Thank you for your positive feedback! We are delighted to hear that Mart provided excellent service, advice, and a thorough job in servicing your boiler. We appreciate your recommendation and look forward to assisting you with any future needs.

Private User
Private User
Private User reviews , ON
0/10

Don't waste your time and money

Very unprofessional business practice. Money grabber and no customer service. Due to their poor job it's costing us at least $5000. They have no knowledge of their products they sell.

They had given enough chances to correct their mistakes but they did not do anything about it. Unfortunately they force us to post very bad review so no one has to deal with them....

Approximate cost of services:
$35,000.00
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Company Response

We apologize for any inconvenience caused. We take customer feedback seriously and strive to provide excellent service. Please provide more details about your experience so we can address your concerns and find a satisfactory resolution. We value your feedback and hope to restore your trust in our business.

Mike
Mike
0 reviews , ON
10/10

Furnace Check

Derek was a great Technician, came early, finished quick, and reviewed my options. This was the second time he has been to our home and I want him to come back every year

Approximate cost of services:
$22.00
1 of 1 people found this review helpful.
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Company Response

Thank you for choosing us! We appreciate your business and look forward to serving you in the future!

Epp in Dundas
Epp in Dundas
3 reviews Hamilton, ON
10/10

Duct Cleaning

Chris and Cory were very professional, friendly, and expedient in their work. They communicated clearly with their customer, and did an overall great job! Well done!

Approximate cost of services:
$647.00
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Company Response

Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear that Chris and Cory provided a professional, friendly, and expedient service. Clear communication with our customers is a top priority for us, and we're glad to know that it was evident during your experience. We'll make sure to pass along your compliments to Chris and Cory for their great job. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Thank you again for your support!

Private User
Private User
Private User reviews Burlington, ON
0/10

Complete New Furnace AC Package

Two years ago we purchased from Boonstra. We were told we would get a Canada Greener Homes Grant for approximately 20% of the purchase price with no work required by us. Boonstra handed off the grant administration to a third party consultant to apply and he mismanaged it completely! After 18 months of frustration we have just learned that our application will be cancelled in 30 days under this program because of the consultant and Boonstra's lack of interest in our application. When Boonstra states no hassles and just right it actually means no rebate.

Approximate cost of services:
$25,000.00
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Company Response

We regret to hear about your experience with the Canada Greener Homes Grant. It's disappointing to know that this situation has caused you inconvenience and frustration. Our aim at Boonstra is to provide the best possible service to all our customers, making sure their needs and expectations are met.

In this case, it appears that we did not meet those standards, and for that, we sincerely apologize. We always strive to ensure our customers receive all the benefits they are promised and we regret that this was not your experience.

We would like to assure you that we take all reviews seriously as we constantly strive to improve our customer service.

Thank you for bringing this matter to our attention. We value your feedback as it helps us to identify areas where we can improve.

Katie in Hamilton
Katie in Hamilton
3 reviews Hamilton, ON
0/10

Furnace, AC and Water Heater

C Mcintyre
4 reviews
an hour ago
NEW
Service: HVAC system repair
Brent was excellent, professional, highly efficient, knowledgeable, informative and most friendly! Highly recommend this business/technician (Boonstra)
Boonstra Heating and Air Conditioning (Owner)
30 minutes ago
Thank you for choosing and putting your trust in us - we appreciate your business!
Doug Tonner
3 reviews
2 hours ago
NEW
Service: HVAC system repair
Positive: Professionalism, Punctuality, Quality
Detailed investigation found the problem
Knowledgeable technicians fixed it in a timely manner
Boonstra Heating and Air Conditioning (Owner)
31 minutes ago
Doug, thank you for choosing and putting your trust in us! Your support means a lot!

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Boonstra Heating and Air Conditioning - Reviews - 120 Nebo Road, Hamilton ...
Dec 8, 2022 Incompetent at best, unethical at worst. I have lost all trust and confidence in this company and will update on how well their No Loopholes ...

Boonstra Heating & Air Conditioning
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Our Heating & Furnace Services
We have a 4.6 star rating on Google, and an 85% rating on HomeStars.
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Boonstra Heating & Air Conditioning | Hamilton ON
We've got your back 24/7 with no extra charges for emergency repairs! When something happens, we know you need it fixed
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14 reviews of Boonstra Heating and Air Conditioning "Twice in the last 4 years something has gone wrong with our air conditioning/furnace.
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(289) 348-1590

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Boonstra Heating & Air Conditioning - Waterdown, ON L0R 2H0
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Reddit
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Anyone have a great HVAC company they would recommend for central air?
Jun 10, 2021 · 19 answers
I'm shopping around for central air. The first quote I got was from Boonstra, a fairly large company with their own installers. $4000 for the cheapest ...
Top answer · 9 votes
I will personally never use boonstra again. Sloppy workmanship, corners cut, incorrectly sized ... More
4 votes
Hamilton Air Systems is a small, family-run business in Winona. More

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L8V 1C3, Hamilton, ON - From your device
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Katie Prins
Local Guide·24 reviews·24 photos
just now
NEW
Services: Heating system installation, Install thermostat, Thermostat repair, Install AC, Thermostat installation
Critical: Professionalism, Quality, Responsiveness, Value
Do not go with this company if you think there's a possibility of an issue happening. Last year they installed my Furnace, Water Heater and AC incorrectly. Because of this my utilities bills were about $400 more then it should be. Unfortunately this company is all lip service and don't like replying back to you. Been dealing with their customer support since January and they apparently don't even have a paper trail so then its a continuous thing of starting at square one. Best to just save yourself the headache and go with someone who will do the job right and at the very least willing to step up and go the extra mile when they make a mistake. Also a lot of ghosting involved. Can go over a month without responding and even then I had to call and email multiple times for them to reply.

It should be noted they the people who came into my house to were very professional and kind but it's just the customer service team that are just unacceptably poor.

The pic I'm sending with this is from them after I sent an email to the new person who is "helping" me and after a week of no updates her email is no longer available....

Sorry if this doesn't flow right. Just tired of all of this and don't want others dealing with this too.

TLDR: Cannot not recommended this company. Their customer service is so terrible that it negates any quality people that may work there.

Approximate cost of services:
$14,000.00
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Private User
Private User
Private User reviews Burlington, ON
10/10

Diagnostic service call

Boonstra diagnosed that I needed a new motor for my HRV unit. They ordered a new one which will be installed later. They also fix a furnace inspection
The tech they sent was very knowledgeable and thorough.

Approximate cost of services:
$112.00
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Company Response

Thank you for sharing your positive experience with Boonstra! It's great to hear that they diagnosed the issue with your HRV unit and promptly ordered a new motor for it. Their commitment to providing excellent service is evident in their thoroughness and the expertise of the technician they sent. Additionally, it's commendable that they took the opportunity to conduct a furnace inspection as well. We're glad to hear that you had a knowledgeable and thorough technician working on your systems. If you have any further questions or need assistance in the future, don't hesitate to reach out.

GLENN
GLENN
1 review Hamilton, ON
10/10

Air conditioner annual service maintenance

Kevin the technician was excellent in his work and professionalism.

He explained to us what he was doing and the outcome of his work.

He also pointed out that our humidifier which had been recently installed had been left on the "summer" setting but recommended that we put it to the "winter" setting for a little bit longer while we were still using our furnace. In fact we had not changed the setting because it had been recently installed and set that way by the installer so we would not have noticed if Kevin had not pointed it out.

Approximate cost of services:
$300.00
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Private User
Private User
Private User reviews Hamilton, ON
10/10

Furnace, thermostat and hot-water heater installation

I definitely recommend Boonstra. When my furnace stopped working, Boonstra responded quickly (unlike another company I called). The Boonstra tech confirmed a new furnace was needed and even discovered faulty venting another repair person missed. The Boonstra sales rep (Sean) explained the various options and warranties for a new furnace to fit my home's square footage. (I didn't need as large a furnace as a different company had installed years before.) Sean answered my (very) many questions, as did techs Dan and Keith, who arrived promptly and worked efficiently to install the furnace. I was so impressed with Boonstra that I had them replace my rental hot-water heater, too.
When my central air needs replacing, I plan to call Boonstra.

Approximate cost of services:
$9,500.00
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More about Boonstra Heating and Air Conditioning

Boonstra Heating and Air Conditioning started in 1961 as a one-man operation out of the basement of Clarence Boonstra’s home on Algonquin Street. Shortly there after Clarence purchased the current location across the road. From its meager yet ambitious beginnings, the company has become one of the largest heating and ...
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