Last July our air-conditioning stopped working, so being new to the area, we took Boonstra at its word as being a reputable company and had someone come to examine our 15-year-old equipment (both a/c and furnace). The fellow who came for the preliminary meeting was altogether too smooth, but we accepted this as poor training and agreed to have new equipment installed for what we thought was a very high price of $11,000. After the work was done we discovered that several other unit owners in our condo building had had the same work done for a good $2,000-$2,500 less that we had! Encouraged by the responses to problematic reviews online, I contacted the general manager by phone to complain about the inflated price. He seemed not in the least surprised, and told me he'd attend to the matter. Eventually he called back to say that he could only manage a $500 rebate, but the equipment price had gone up because of Donald Trump's 25% hike on steel prices! This was of course total nonsense and simply an insult to our intelligence. Our next-door neighbours had the same installation as we did a month or two after us, but they paid $2,400 less than we did! They of course benefitted from our experience and haggled the salesman down to a base price of $7,500 + tax. We do not believe that haggling should be any part of dealing with an honest and professional company! Our advice therefore is this: AVOID THIS COMPANY IF YOU CARE ABOUT WASTING YOUR MONEY!!
- Company Response
I am sorry that you had a negative experience with us. I'd like the opportunity to discuss this further. Please contact me directly 905-689-7951 Lindsay Coston, Operations Manager.