After 15 year of seemingly flawless operation the exhaust fan quit on our furnace during the Family Day long weekend. After a few phone calls , we realized that most companies charge a premium for after hours or long weekend service calls, in fact double!......understandably.......Boonstra however does not. The service fee is the service fee regardless of when they are needed. Something to take note of if you ever need service.
The tech arrived Holiday Monday as expected and within minutes diagnosed the issue. Our furnace (not installed by Boonstra 15 years ago) Required a part which was fairly pricey. He very quickly provided the options and got the heat back on. What impressed me most were the options. 1) fix - and move on...... 2) Fix now and explore the cost of a new furnace (at 15 years we were coming to end of life, POSSIBLY..needing more repairs in the near future). If we decided to go with a new furnace, the cost of the new part and the service fee were applied to the new furnace. So the heat went back on and we were able to make a decision as to what we would like to explore. No hassle, no pressure, nothing..........for our family it was the right time to replace, however we could have very easily just gone with the repair.
Just want to commend the Boonstra team on there level of service, treating the customer as a customer. From our service techs Mike and Jeff , to our sales guy Peter , right through to the installers, Chad and Brandon, a true pleasure from start to finish.
- Approximate cost of services:
- $6,000.00
- Company Response
Thank you so much Mark for this amazing review you posted for Boonstra and our team. It's great to hear you had a positive experience with us. We are available to you 24/7 should you have any questions or concerns.