SIS Exterior Renovations (S.I.S.)

Dear Kari and Gord,

Thank you for all of your kind words and taking the time to post your comments. We very much appreciate it as well as all of the photos that you posted - photos that show "the before" as well as "the after". Your front entrance shows a dramatic difference with the elimination of the half round glass window above the front door into a rectangular window. What a spectacular transformation!
Thank you also for recognizing the team efforts of Kevin, Megan, Don and Jeff and their crew. With this winning combination of S.I.S. staff, there is over 50 years of windows and doors installation and manufacturing expertise. We are also grateful for all of your recommendations to your friends. Thank you again.

Thank you Donna for your writing your review and for recommending S.I.S. to others. Both Leo and Don have many years of experience in both window and door manufacturing as well as installation. We hope to serve you again in the future!

Thank you Cathie for taking time to write a review about us in HomeStars! We appreciate your comments and are glad you are pleased with your experience with us and the end result.

Hi Tanner,
Thank you for posting your review and giving us the opportunity to remedy this situation to your satisfaction as well as to let future customers know that we do care about completing each job according to industry standards and building codes (at minimum). We are sorry that the experience that you had with your window installation project did not go as smoothly as expected.
In regards to the service issue that you are experiencing, we take all of our requests for service very seriously and always respond to them in a timely fashion. We did receive the voice mail that you left on Thursday evening (April 30th) in our after hours mailbox and our Service Department then contacted you at 9:00 am Friday morning (May 1st). This was the first indication to us that there may be a service issue with one of your windows and we, of course, will have any issue related to our work rectified as soon as possible.
The clean up issues that you mentioned (metal pieces and nails) have been brought to the attention of the crew that was working on your home, as of course our aim is never to cause any damage to the homes' of our customers.
The double dipping that you refer to was in regards to extra work that was done repairing and completing the extensive water damaged wood framing on your house. We of course, always repair and replace water damaged wood framing (wood rot & mouldy wood) and reseal the building envelope before and during the installation of any new windows, doors and siding to ensure the integrity of your home against any water leakage.
S.I.S. is a Renomark renovator, a Window Wise Certified installer and has been in business in Calgary for 24 years. What this means is that we stand behind our work with a five year workmanship warranty and will take care of any service issues that arise in a timely fashion as soon as we are notified of them. Once again, thank you for the opportunity to respond to your concerns and remedy any issues related to our work.

Thank you Teri for your review. We appreciate your time taken to write about your experiences with us. Ryan and Bill are very professional installers and are very conscious about keeping a clean and tidy work area both during and after the installation. We hope to serve you again in the future!

Thank you Marilyn and Ken for your time spent in posting a review about us. Leo has a wealth of experience and knowledge in the world of window and door renovations and our crews are also very knowledgeable and have been with us for many years. We are glad that you are pleased with the experience and the results.

Thank you Ron for all of your comments. We appreciate your time in writing down your thoughts and experiences with us and look forward to serving you again in the future.

Thank you Cathy for taking time to write a review. We appreciate it very much and are happy that you are pleased with our people and our service.

Thank you R. Craig for taking time to submit a review about us to HomeStars. In your project, we used "insert" style windows so that we could preserve all of the original 1950's casing around the inside of the windows. Your entire home exterior renovation project looks fabulous and we are glad that you are pleased with the results!