Granite Worx

The installers were the most unprofessional of any trade I have hired. They scratched my cabinets and kicked my granite into place with their shows. DO NOT HIRE THIS COMPANY.

Very professional installation, they called ahead and completed the job without any problems. The installed the sink perfectly. The counter top was as expected. Great job. Would recemend to friends.

I bought quartz kitchen counters from Rona in 2011. Granite Worx is their installer. Their measurement person was very, very thorough. He arrived on time and did all of the measurements using only a tape measure and a square. He pointed out one location where my cabinet was not level which I was able to correct before the counters arrived. The installation crew arrived on time with 4 pieces of quartz and installed them incredibly well. Perfectly centred and level and the glued seam is almost imperceptible. Talking to the installer, I found out that in his previous career he was a land surveyor in Albania, so precision is very important to him.

Three years later, as part of a basement renovation, we decided go directly to Granite Worx to buy our bath counter and replace the upstairs laminate counter at the same time. They are a very busy company and we placed an order, but they never got back to us with a quote. After several weeks of no replies, we ended up just going to Rona and ordering it though them. Exactly the same price for the same product. Like three years earlier, their measuring guy arrived exactly on time and was done in minutes. We think they may have broken on of the pieces while cutting it, because they didn't arrive on the day we had booked for the install. When I called, I was told "we forgot to tell you that we won't be able to make it this morning but will come in the afternoon" We ended up booking them for another morning and the same crew as three years earlier arrived. They were quick, clean and accurate and we are very happy with the install. If it wasn't for their office staff not getting back to us on the order and then on the scheduling, I'd give them a 10. Their field crew is definitely worth a 10. But overall I have to give them a 8. I would recommend them if you have a big job. If your job is small, the office staff might not really be interested. The quartz, Hanstone, is made in Canada and is really great product. Unfortunately its price is going up, but I would certainly buy it again.

I researched Granite Worx on BBB and they are not accredited but get an A+. My friend in a related industry had lots of experience with them and recommended them. I had gone with a different company before for quartz bathroom counters but went with Granite Worx due to the recommendation. Everything up to the installation was great. I visited the showroom, picked out the quartz, got a quote and signed the contract. I ordered a square edge profile on the contract. Turns out the quartz slab they used “was abnormal” and thicker than usual so the CNC machine that trims the square edge to be marginally rounded cut too much and beveled the bottom. The counters are in 3 places and depending on which piece, the bevel was different in each piece, one small piece was done correctly. Some bevels were 5mm wide. Apparently there's no quality check before pieces are sent onsite as this was not caught at the machining phase, nor caught onsite, nor noticed whatsoever and left up to the customer to find.
Also, when they installed, the island had a seam and since the two pieces were a different width, the seam was uneven. A coin would bounce if was passed over it and they tried to hand sand the bottom edge to make the 2 sides even, however caused a larger rounded bevel in the one spot.
The installers also left their garbage at my house and left razor blades on the floor for me to clean up after them.
I also wasn’t aware that quartz undersides are not always polished, since my last bathroom countertops came finished. I feel they should point this out as customers shouldn’t need to be countertop experts.
OK, mistakes happen but I expect companies to admit their mistakes and come fix it and do their job properly. After raising these issues with them, a service manager visited the site to inspect and it took days of stressful back and forth with the production manager, he initially offered $600 discount to keep the faulty counters in or they would take it out and "fix it" by cutting the bevel off, making the countertops smaller and the wrong size! Thankfully this situation finally got escalated to the President and VP and he offered $350 for the inconveniences and I also got new counters cut. Since they were redoing the counters anyways, I decided to add the extra cost to have the undersides polished as well. They indeed replaced the counters with a less noticeable seam and the right edge profile cut this time with no garbage left. However, the underside of the quartz was unpolished again! Also, during the replacement, the workers dented my undermount sink trying to pry off the existing counters. Sigh.
The whole experience was a disaster with one thing after another going wrong, caused by people who don’t do their jobs properly. It was a constant back and forth for weeks trying to get the company to admit their mistakes and get the botched counter job rectified, which caused the remainder of my kitchen renovation to keep getting pushed back. I will never deal with this company again and I don’t want anyone else to have to go through this nightmare and all the enormous amount of stress it caused!

Had granite counter tops installed they looked absolutely beautiful however the seam was just an okay job. Not horrible but I have seen better. Price was very reasonable compared to other companies.

We used GRANITEWORX to replace our coutertops this past summer.
Two very large/long countertops a computer station and a place for keys in our mudroom. The salesman was knowledgable, courteous and the selection they have is amazing.Their interactive big screen tv allows you to imagine how what you like will possibly look once installed.
They have an entire warehouse to walk through and more slabs of granite and marble outside.We feel the price was competetive.
They are a busy company and the time of year we had it installed factored in to a little longer wait though.

They replaced the kitchen countertops with granite and as was planned. They did the initial measurements and everything fit except for one piece which they had to recut 3 times to fit. They had to take it back to the shop to get a new piece.