Custom Roll Out Drawers

Kitchen & Bathroom - Cabinets & Design
Calgary AB
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Review for Custom Roll Out Drawers

Average customer rating:
1 10 (1 reviews)

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kim from Calgary
kim from Calgary
2 reviews Calgary, AB

First Review

1/10

Kitchen Reno

I don't always review right away, in this case I am glad I waited. The spring of 2014 we attended the Home and Garden show in Calgary, we saw the cabinet refacing in Custom Roll Out Drawers booth, we filled out the form for the quote, and that's where it all began. The first girl that came and did the quote was friendly, and on time, but we were really surprised when she presented us with a $10,000 wish quote not at all what we expected for our small kitchen. We had decided we just could not afford that! Sometime later Brett called and enquired if we would be going forward, I said "no we just cannot afford that", he offered to come and do another quote, his quote was for 6500.00, so we proceeded. Two years forward I noticed a funny edge on one of the cabinet doors, so I look and it looks as though it is peeling, look at another one it too! So I go and pullout my warranty...5 years great! I am goof to go. I take a couple pics, email them to the company and to my surprise a couple days later I get a response saying Thermofoil says this is heat damage and no warranty will be honoured. What?? first of all I never thought I was getting a cabinet door that melts! I was never told about the product, I honestly thought I was getting a wood door! I have 21 cabinet door and 6 drawers all for 6500.00! Anyways I go back and forth with custom roll out drawers and in the end the best I could get was 2 new doors for around 256.00. I have decided that I will not spend another cent on this product, it is cheap, and be prepared to not use your kitchen as a kitchen! Oh and I also read that you should not use your self clean feature on your oven either. Long story short I am still making payments on the "cheap" cabinet doors and will not recommend them at all! I work for a motor vehicle company as a warranty administrator, and I know what it is like to go to bat for someone, and many times we have also absorbed a cost just for the sake of customer satisfaction. I like to cook, but overtime I think about doing it wonder if I will harm my cabinet doors in doing so. :(

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