This company did an unsafe and unprofessional job and didn't even have the professionalism to review the job once complete (after numerous phone calls).
Mark, from the company, came to quote the job which was to install a stair rail with the newel posts, pillars and stair rail supplied buy us. He saw the tools he had to work with and the situation. He confirmed the $650 cost (with $100 upfront payment) and confirmed they would install it so it was safe and professionally done. He even stated he would put his best guy on it.
Well, first day came, and they did the first part of the job (first stairs) and it was done horribly. The newel posts weren't stable and not at all level. The pillars were not leveled and turned in different directions making it look very sloppy. The stair rail was not straight - when standing in front of it, you can see it is not lined at all. We voiced our concerns to which point they listened. Mark came the next morning and redone the job. It looked a lot better but still not professional.
The second part of the job was finished the following day. What should have been the easiest part of the job they managed to look very unprofessional and made me really look into the quality of their work. First off the newel post is very unstable (making it unsafe). We needed to install a baby gate for our 11 month old daughter who is now walking. When installing the gate, the post is so unstable that the gate will not even close. We are very concerned about her safety with the job that was done. Second, the rail going from the newel post is not level and not in line. Third, the railing on this portion is only attached by a small bracket and two screws. This is not how a professional job should be and not what I would expect from a company that assured me a professional job.
With all these concerns, we wanted to talk to Mark first before paying, as he had promised to come by after the work was done to evaluate, which never happened. After 2 weeks we finally received a phone call from Mark's assistant wanting to know if we were satisfied - we discussed all our concerns and he said that Mark would call us. Well we never received a call. We tried calling him ourselves a few times and left messages, but nothing. Then, as a final attempt we sent an email out stating our concerns. We also stated that we would post this review but would liked to avoid doing so. We received a nice standard email back saying they would contact us within 48 hours. It has been a week now and we have received nothing.
This company is horrible, delivering a very unsafe and unprofessional job. We were told that we were a little more picky than there other customers. If you are a customer that is looking for a professional job I would be weary. In the end, they didn't collect the rest of the money for the job, but just hoped to walk away and have this issue disappear. Unfortunately, running doesn't work. DO NOT USE THEM!
- Approximate cost of services:
- What could this company do to improve their services?
- hire professional people and follow up with the customer after the job is done.
- Any advice to offer fellow homeowners facing a similar project?
- Do not hire this company!