English Painter

Paint & Wallpaper Contractors
Toronto ON M4J 4W8
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Reviews for English Painter

Average customer rating:
9.9 10 (172 reviews)

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christopher from Markham
christopher from Markham
1 review Thornhill, ON
10/10

Exterior Painting

Just had a horrible experience in Florida.
Three contractors, all of whom provided poor service, questionable billing and a huge amount of Jibba Jabba. So it was a delight to deal with Gareth and company who were cheerful, on time, on budget and no slight-of-hand nonsense.
I wish they would launch a branch in Key West.
Great service, great job; would highly recommend.

Approximate cost of services:
$7,000.00
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Company Response

We shall immediately dispatch an attaché to the keys for the winter months to be available at your leisure for any work needed ;)
Thanks for your business

Marion Stephens from Toronto
Marion Stephens from Toronto
1 review Toronto, ON
10/10

interior painting

We got a detailed estimate and a fair price for the work done. Good quality paint from the neighbourhood paint store was used. The painters were punctual, clean, and polite and moved all the heavy furniture both before and after the job was completed.

Approximate cost of services:
$4,200.00
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Company Response

It was a pleasure to work with an English couple, alas though we did not get to taste your infamous Cornish pasties which the street raves about :)

Elsa Grinstead from Toronto
Elsa Grinstead from Toronto
1 review Etobicoke, ON
10/10

Painting

A couple of years ago I hired The English Painter to paint my kitchen, dining/living room and hallway. So when I decided this month to paint the bathroom and basement stairs and stairwell there was no hesitation to contact them again because I know they are reliable, professional and do a great job. Our home is over fifty years old and the walls are old with many bumps, holes and marks; the painters patched, filled and sanded them so smooth, so clean. My husband and I are very pleased with their service and have booked them to do exterior work (rails and door frame) too. We highly recommend The English Painter!
Mr. & Mrs. Grinstead, Toronto

Approximate cost of services:
$1,600.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for the reference, we enjoy working for you prior and for any of your future painting needs

Brendan in Toronto
Brendan in Toronto
1 review Toronto, ON
10/10

Townhouse Transformation

My wife and I purchased a townhouse in a area we love but the home was very tired inside and many of the fittings didn't suit us.
I was referred to Gareth/English Painter by the agent who sold us the townhome. We met with Gareth and felt very comfortable with him and appreciated his ideas/input on some of the changes that we wanted to implement. The end result was we didn't spend a lot of money and have landed up with a major face lift that has rejuvenated our new home and made it ours. Thanks for all the help.

Approximate cost of services:
$15,000.00
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Company Response

We enjoyed working for you . Thank you for your reference.

Paul from North York
Paul from North York
7 reviews North York, ON
0/10

Wallpaper and Paint,

The job was to wallpaper one wall and paint three walls, not including the trim or ceiling in a small bedroom. The owner presented himself quite well, stating that back home in England he had to take a three year course to learn how to wallpaper and paint. I was quite confident he would do a professional job so I did not think anything of his price. I was watching him do the wallpaper while his helper was doing the painting and sometimes helping with the wallpaper. I noticed there were quite a few bubbles between the wall and the wallpaper. When I inquired about these bubbles he said it was glue and they would dry up and flatten out in a few days. I remember his helper by the name of Russ telling him that he was applying too much glue to the back of the wallpaper before putting it on the wall. I felt he must know because I had already pointed out the bubbles in the wallpaper and the owner of the company said they would go away. After he finished the job I paid him $1,000 plus HST. It has been two weeks since the job was completed and the bubble in the wallpaper are still there and at the top of the wall it is not straight where the wall and ceiling join. Also the wall -paper was left with a film of dirt so I had it wiped it off. I feel so bad because I hired someone thinking he was very good and professional but received a substandard job that you would not expect from someone who cares about the customer and doing a quality job. To be honest most of the wall has bubbles all over it and the owner of the company told me the quality of the wallpaper was good and it was only one 9 foot wall. Your employee told you, I was sitting there when he said ''you are putting too much glue''. Now you are saying it's because it's on an outside wall or there might be something wrong with the wallpaper, the temperature or I manipulated it and stretched it I did not do that. I pointed it out to your employee Russ and he may have manipulated it and stretched it out. I can't reach it because I am in a wheelchair, so I can't be blamed. I was in the construction industry and it sounds like allot of excuses for work which is not repairable without redoing the whole wallpaper job.
There is a picture of how the wall looks. I asked my mom and she says there has been no attempt to contact her, no phone message or E-mail. I am acting on the advise of my mother because she paid for the job and really expected someone who would do a professional wallpaper job, unfortunately it cannot be fixed without removing and replacing the wallpaper and it was expensive, she is very disappointed. He should of just did it properly the first time, without rushing and not put too much glue on the paper, you told me yourself the bubbles were from glue and would dry out in a few days. The bubbles and dirt are throughout the whole wall, is he going to replace all the wallpaper, so many excuses.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
The company should follow up on the phone personally and ask the customer about their satisfaction in the job.
Any advice to offer fellow homeowners facing a similar project?
This company may be ok at painting only, I would not recommend them to do wallpaper.
1 of 3 people found this review helpful.
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Company Response

If I had been called and had already followed up and Paul wasnt happy then I could understand this review. But this is the first I'm hearing that there was a problem. I thought you were happy. If you had phoned I would have come over and rectified any issues immediately.

I will respond in this forum as with what I would have told Paul himself if he had called .

Not all wall papers and walls are created equal and so different papers react to different home environments ie- furnace too high , too low ,cold exterior walls, types of paper ,etc. If bubbles appear and remain after a few days, you simply had to phone and say, "Gareth its been a few days and they are still here" I would have come and repaired any areas or issues. Some times paper can have bubbles after applying , and they are best left to dry out rather than manipulate the paper which can then cause over stretching.
It was a difficult situation as it was, as Paul did not have enough paper and I had to piece together what he had.
The" film of dirt " Paul is talking about that wiped off I'm guessing was glue. This glue is often hard to see when cleaning off the paper as it is clear, the same colour as water and the area would have still been damp when we left. I would have come back and swept this off for him if he had only let me know. As for the ceiling edge, I'm not sure what he is talking about. It may possibly have shrunk as it dried/set at a different speed than its neighbouring piece due to the temperature? Once again, an easy fix with a straight edge and a knife which I would have done. I strive to make my clients happy, but if I don't know there's a problem, then how can I follow up? Yes Paul , we do care ,so if there is still a problem, simply phone. I will come tomorrow.

Update:
Paul has now revised his original review upon reading our response and enhanced his,making it sound like we have had some conversation. We have not . Nor are we trying to cast blame as he suggests,it could be enviromental; he wont let us see it to determine anything. We have tried to contact him via email asking him to hold his comments here until we resolve the matter. We received a response in an email from his mother who tried to make an appt with us,but he prefers to do this instead....................
He has once again revised his review,this will be our last time.If anyone wants to they can email for his mothers response and also glue would not cause what he suggests.

.

J.Gibson in Toronto
J.Gibson in Toronto
4 reviews TORONTO, ON
10/10

Painters

Gareth and his guys are great. They always do a very professional job whether its indoor or out. I don't call other painters any more. I highly recommend The English Painter.

Approximate cost of services:
$1,000.00
0 of 1 people found this review helpful.
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Company Response

Thanks very much :)

Peter in East york
Peter in East york
7 reviews EAST YORK, ON
10/10

Drywall repair and painting

I hired the English Painter to repair my basement after having mould remediation rip out a lot of drywall and insulation. Gareth came out right away and made solid recommendations about what needed to be done, got the work started promptly, and did a very professional and polished job of repairing the basement, and then repainting. The sellers of my newly-purchased house had used a cheap coat of latex paint over an older oil-based one, and their new paint was peeling off at the slightest touch. The English Painter sanded off the old cheap coat and put two proper layers of new paint on that is much higher quality and durable.

Additional jobs I asked about were quoted reasonably and done quickly as well. All in all a very easy experience, and great that both the repair and painting could be dealt with by the same firm. I'd recommend the English Painter to anyone!

Approximate cost of services:
$4,000.00
1 of 2 people found this review helpful.
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Company Response

Thank you for your referral !

Naomi from East York
Naomi from East York
1 review East York, ON
10/10

Fence staining

After having a hard time finding a company willing to stain a fence, we were very pleased with the work The English Painter did for us. They provided a timely quote that met our budget and we didn’t have to wait long for the work to be done. The quality of the finished work was excellent and we would definitely use them again!

Approximate cost of services:
$1,500.00
1 of 2 people found this review helpful.
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Company Response

Thank you for your reference Naomi :)

Jeena from East York
Jeena from East York
2 reviews East York, ON
10/10

Garage Transformation

This is the third time that Gareth and his team has done work for us. This time they painted the exterior of our garage, squeezing into hard-to-reach places. Gareth also did some repairs to the wood facing and quarter rounds before painting. He and his team were punctual, friendly and efficient. We are very pleased with the job.

Approximate cost of services:
$1,000.00
1 of 2 people found this review helpful.
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Company Response

Thank you Jeena !

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about English Painter

English Painter is a family run business serving the Toronto area for 30+ yrs. Prior, Gareth worked as well as apprenticed in England, and brings a wealth of knowledge and experience to your home for all your decorating needs. Best of Homestars award from 2018 to present. Best of Best Award 2022!! Year after year we bring quality painting to peoples homes. Also winner of the Mirror's Readers Choice awards. We are punctual - start and finish on time, do superior quality work. We use only the best products such as Benjamin Moore, Sherwin Williams and Farrow and Ball or will use a paint preferred by the homeowner.

~where old fashioned pride resides~

***

Our Services: Painting - Interior and Exterior, Staining, Drywall Repairs, Lathe Repairs, Putty Replacement, Power washing, and Plaster. Contact us today to schedule your appointment.

CATEGORIES
Paint & Wallpaper Contractors
PRODUCTS
Benjamin Moore is our paint of choice
SERVICES
painting
BRANDS
Benjamin Moore, Sherwin Williams, Farrow & Ball
SPECIALITIES
bauhaus doors and windows
WEBSITE
http://englishpainter.ca
YEAR ESTABLISHED
35
PAYMENT METHOD
E-Transfer, Cash or Cheque
LICENSES
England City and Guilds
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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