Trail Appliances

We were sold appliances at Trail with their one stop warranty service promise. We told the salesman that the appliances were to be used in Fairmont Hot Springs. When the gas stove failed they told us that they could not service it as they had no service technicians in the area. They initially agreed to pay for the part and I could arrange with a local licensed gas fitter in the area to install the part but later reneged on their offer. They suggested I contact Jenn Air directly. They would not deal with the factory on my behalf. Their only offer was to has the gas fitter remove the appliance ship it back to Calgary. Very poor customer service.