I just recently built a new home. While the fridge was being installed damage was done to it. Trail offered me a new part that,they said was scratched but,not where people would notice. I refused the part. A new fridge is to be installed but,I am responsible for the cost of the instillation. They Damage the fridge yet, I pay out of pocket to have a new one installed. Seems fair.......... not in the least.
- Approximate cost of services:
- $140.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear Bev,
Please accept our apologies for any inconvenience or frustration you experienced at our Trail Appliances Edmonton location regarding your new fridge. Your input and feedback is vitally important to us and we always want customer expectations to be met when dealing with our stores. To better understand the issue feel free to reach out to us directly at 780-438-8414 Shiera or 403-212-8548 Patricia.