Purchased a 12ft patio door. Cheap construction. Very drafty. Cold comes right through. You can hear everything outside. LoE 272 tint is minimal. Installer sent by company President did a lousy job. Calked over expanding foam while still expanding so the calking on exterior is uneven and full of bubbles. To lazy to come back next day and do the job properly.
Stay away from this company. Regret purchase terribly and obviously don't recommend.
UPDATE: Note that even Ostaco knew my name as directly published on this site and having me in their customer database, they still challenged HomeStars to remove my review. In an effort to defend my review, I submitted the bill of sale direct from Ostaco Factory as proof to HomeStars. Regarding their reply to my review, its simply Customer Service Spin. The company has been in business since 81 however has changed hands / management along the way (see their online posts). The defence of not selling to the public is irrelevant as it does not change the product quality all though not applicable in my case anyway.
At 8 months old, the welds around the vinyl weld joints have now all cracked. See photo.
- Approximate cost of services:
- $4,500.00
- Company Response
Hello Paul, Ostaco has been in business since 1981. We regard our lasting presence in the industry as a testament to our great products, and excellent customer service. It is disappointing that this has been your experience with our patio doors. If there are indeed drafts we would love to send a tech to your residence to troubleshoot the issue. With regards to the glass, our supplier, Cardinal glass, is the industry leader in quality and technology -- we are proud to have them as a partner(www.cardinalcorp.com). Furthermore, we are a manufacturer of high quality windows, entry doors, and patio doors-- we do not install, nor deal directly with the public. Instead, we sell our products across Canada to selected dealers. Please contact admin@ostaco.com and we will look after you right away. Thank you for the opportunity to make this right.