right off the truck all the windows and doors were wrapped in cardboard for transportation but they used staples into my black brick moulding.Every window and door has white holes all over brick moulding.They gave me touch up paint.The door hardware is very cheap .I haven't even moved in and i'm looking at replacing them.The front door will not close to lock properly,i can only lock it from the inside with all my weight on the door.I did have broken brickmoulding on 1door,1 window and they sent me new ones so that was good .These are a very fragile product.typical 2 star company acting like there 5.They are not Pella thats for sure
- Approximate cost of services:
- $0.00
- Company Response
Hello Brian, Ostaco Windows and Doors has recently come under new management.
We at Ostaco appreciate your business, and look forward to addressing any outstanding customer satisfaction issues.
I have taken the initiative to reach out to your dealer, True North Log Homes, and I would appreciate it if you could to contact me directly, 905 660 5021 ext. 320.
Thank you for your time and I look forward to speaking with you.