Grand Alarms

Alarm Systems
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90%

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Reviews for Grand Alarms

Average customer rating:
9.3 10 (986 reviews)

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Laura in Barrie in Angus
Laura in Barrie in Angus
1 review ANGUS, ON
0/10

Alarm System

I have been a loyal costumer for 8 years. When I moved I cancelled our service and was told to leave the system in the house for the next owner to reactivate. I was charged for two months I wasn't in the house and when I called to rectify the situation I got the run around. I asked to speak with a manager several times but received no phone call back. The response I got from this company was way below standard and I will never do business with the company again. Extremely poor customer service!

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Guy from Brampton
Guy from Brampton
2 reviews Brampton, ON
1/10

Alarm & Camera

  Grand Alarms
1-877-657-2002
Concord
ON
L4K0B3
CANADA

Here are some of the issues with the service provided.
1.Cameras are only toys, they are not security cameras, You are not able to see what in front of the camera in near real time, it was taking 15 to 30 minutes for an image to refresh.
2.Technician with an attitude
3.If you try to call the monitoring center to cancel and alarm, you will be on hold for at least 5 to 10 minutes.
4.My customer service rep Leo is probably the worst account rep. that you can get. He can't resolve anything, he will try to sell you equipment that you don't need or doesn't work together. Is only concern is to get his 3 years worth of monitoring fees.

1 of 1 people found this review helpful.
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Tammy in Ancaster
Tammy in Ancaster
4 reviews Ancaster, ON
1/10

Home alarm

Stay away from this company! Terrible customer service! Heaven forbid you need to talk to Farah! Her Attitude so bad, she hardly let's you get a word in. I admit this review is sent in anger but that does not change the fact that is is the staff of this company who has made me angry!

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T in Markham
T in Markham
5 reviews MARKHAM, ON
1/10

Central Vaccum

  Grand Alarms
1-877-657-2002
Concord
ON
L4K0B3
CANADA

The unit was sub par in quality and did not provide sufficient suction. The unit was their "best" unit and despite the fact there were no options for a better unit, it was very difficult to get a refund. It took several weeks and several visits.

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Private User
Private User
Private User reviews Vaughan, ON
2/10

Alarm system. Vacuum system & installation. Security cameras wiring.

Grand alarm company installed security system. Vacuum system camera wiring. 3 year contract.
Unfortunately I didn't research about this company I thought they are dealing with builder it must be a big & good company so that reason unfortunately I got all my needs from them. They sales person promised a lot but all was empty. Long story short. I have had several issues with all my services & product every time I call they say it is according to this to that so many other scues. They say I have to pay.
Attention. I hope people be more careful I hope they don't go through what I have be through.

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Steve from Oakville
Steve from Oakville
1 review Oakville, ON
2/10

Security service

Called to cancel as I no longer want the service after paying them thousands of Dollars over 10 years+ plus. They said they need 90 days to cancel my subscription which Obviously their way to squeeze another 3 months fees. Fast forward the 3 months they did withdraw the subscription again and when I called they tried to give the run around again, was promised a refund, we'll see if they deliver

1 of 1 people found this review helpful.
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Sharda Gonsalves in OAKVILLE
Sharda Gonsalves in OAKVILLE
3 reviews Oakville, ON
2/10

Activating Alarm and capping outlet

  Grand Alarms
1-877-657-2002
Concord
ON
L4K0B3
CANADA

I work with Amanda of Grand Alarm. Initially she was very helpful; I did not get the service promise to me as we had different expectation of the final product. I would like Grand Alarm to ensure customer is provided in detail of the product as oppose to a package deal and the details verbally discussed as it leads to misunderstanding and disappointment

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charlotte
charlotte
5 reviews Toronto, ON
3/10

Home Security

I signed up with Grand Alarms close to a year ago. Upon starting the installation process, my wife and I knew we should have started backing out of using this company. Alas, we gave this company the benefit of the doubt and we're now locked into three (3) years with them. Here's our beef:

1. Installation - the sales representative (Bav) made this process seem like a breeze. I'm sure it would have been had the technician (George) known what he was doing. He arrived on day 1, discovered he didn't have everything he needed, so we had to reschedule. He came back a couple of days later. Again, he had some equipment issues, so he returned on a third occasion. OK - benefit of the doubt. Upon having the system installed in our new home, it took close to another four days to have an incessant beeping stopped, after the actual installation was made, because there was something being incorrectly formatted in the programming. On each day, some excuse or another was given and a return date established. Once it seemed to work, we thought that was the end of it - we could finally "arm" the house. Wishful thinking: the programming was still incorrectly formatted, so it took ten days and multiple rescheduled appointments, for the system to work properly. True - it finally worked, but it doesn't give a customer much confidence.

2. Customer Service - I'm sorry to say that it is erratic and, often, deplorable. Why is a customer made to feel intellectually inadequate when the service provider is at fault? Worse, why is the customer being blamed for a service provider's inefficiencies and lack of attention to detail? Having read our instruction manuals thoroughly, and understanding perfectly that our system wasn't working properly, I couldn't believe that I was on the phone with someone trying to convince me that the system was in fact working when they had just tested it remotely and discovered it wasn't!

3. Culminating Frustration - My wife and I just returned from a trip abroad. We left our house in the care of a friend who is on Grand Alarms contact list should we be unavailable in any eventuality. That eventuality arrived in the form of a depleted battery. Our friend kindly called Grand Alarms on our behalf to understand the problem and to figure out if she could fix it herself. She could have, but Grand Alarms wouldn't give her the instructions because they needed to run a diagnostic on the house - something they would only do if the owners were at home. The principle seems to defy the logic of having an emergency contact list, but again, we've opted for the benefit of doubt. So we called Grand Alarms from overseas ourselves. On New Year's day, we couldn't reach anybody. Not a soul was available the day after either. We understand that it was the holiday season, but what happens when break-ins occur on holidays? What happens when your secured domicile is intruded when Grand Alarms is on vacation? Well, the monitoring station was on duty. Were they of any help? Not really - [paraphrasing] "uhm, all I can tell you, sir, is that your battery's low. You should fix it as soon as possible. I can't tell you which one, though, or how to fix it, but I can give you a number for service." Service, of course, was on vacation.

Upon returning to our home, We called Grand Alarms to fix this battery issue. Melinda assured us we'd hear from a technician within the hour.

It's been four.

That's what $200 for installation and $140 every quarter gets you at Grand Alarms.

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Steve in Markham
Steve in Markham
4 reviews MARKHAM, ON
3/10

Home Vacuum, alarm and comms cabling

Grand Alarms was selected by our new home builder to provide home alarm, vacuum and communication wiring. I found their sales team to be lacking in the technical skills required to provide value. The vacuum was underpowered and over-priced for what you could get at a warehouse club.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Grand Alarms

Grand Alarms Ltd., a recognized Canadian company conveniently situated within the Greater?Toronto?Area, has built its reputation within the security industry by providing customers with the latest cutting?edge home electronics, whole?home security and information?networking that is designed to fit the modern lifestyle. Since the company’s establishment over a decade ago, Grand Alarms has been the trusted security company of choice to provide first?class security and home automation to customers across Canada.

Certified and active members of both the Home Builder’s Association and the Canadian Security Association, Grand Alarms offers proven solutions designed to equip each home with the amenities and the flexibility that best meet the needs of our customers. By offering industry?leading Smart?Home networking solutions, multi?room Audio Video Distribution, technologically advanced IP Alarm Monitoring components, and state?of?the?art Central Vacuums, home Surveillance components and Garage Door Openers, Grand Alarms has established a long list of dedicated customers who are benefiting from our elite services through?out their home.

Grand Alarms prides itself on providing each customer with an alarm system that is ready for the unexpected by centralizing and routing security to every corner of the home, blanketing it in protection and giving you piece of mind knowing that your family and possessions are secure. With Grand Alarms, every installation is performed by our highly trained technicians ensuring that the set?up and operation of your alarm system is entrusted only to those who can be trusted.

We are dedicated to maintaining a high level of effective and professional customer service in a number of languages that will best suit individual needs. With our cost effective plans and service, and a completely free full lifetime warranty, Grand Alarms continues to be the no. 1 Canadian choice for new homes, residences and businesses of all size.

Grand Alarms Ltd – Home Security solutions that bring comfort to your home and safety to your life.

CATEGORIES
Alarm Systems, Home Automation, Home Theater, and Vacuum Sales & Service
PRODUCTS
Home Alarm Products, Home Alarm System Products, Alarm Monitoring, 24/7 Monitoring, Smart Home Monitoring, Smart Home Security
SERVICES
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BRANDS
DSC, DSC Security, DSC alarm systems, DSC alarms, DSC home alarms
STYLES
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SPECIALITIES
Home Alarm Systems, Smart Home Alarm Systems
WEBSITE
http://www.grandalarms.com
YEAR ESTABLISHED
1999
MEMBERSHIPS
CANASA ( Canadian Security Association ) BILD ( Building industry and Land Development ) CFIB ( Ca
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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