Grand Alarms

BEWARE OF THE FAKE REVIEWS. THEY WILL OFFER YOU 10% OFF TO GIVE THEM A 5 STAR RATING.
GRAND ALARM IS WELL KNOWN FOR SHADY PRACTICES. THEY HAVE SO MUCH COMPLAINTS ON BBB. Com. WHEN I TRIED TO CANCEL OUT MY CONTRACT, THEY KEPT DELAYING MY REQUEST AND KEPT BILLING ME FOR ANOTHER 6 MONTHS.

We signed up for a 4 year contract with Grand Alarms. Biggest mistake ever. Last year we had a raccoon enter our house while we were away. While our alarm was armed, the raccoon went all over the house (it left footprints to prove it was here) and the alarm never went off even though the raccoon ran past the motion sensor. We called last summer to let Grand Alarm know that the motion sensor wasn't working (we tested it from home) and a year later they still haven't sent a technician to look at it. They keep saying they will call back and never do. Every time you call them they say they will call back in a few minutes because they have to escalate it to a technical department but seem to disappear into a technical black hole. Now we have another issue with one of the contact sensors and it has been a month of us trying to reach them but they keep saying they will call a technician to come replace our system... Still waiting. Every time we call back we get a different representative who doesn't seem to know about our previous call and says they will 'leave notes'. It' s been a long (almost) 4 years with them and we can't wait until our contract is done. But judging by the other negative reviews, when time comes to cancel our service, it might be a headache too. Save yourself the headache and sign up with another alarm company.

You buy an alarm system from them and they tell that when you leave the system will be yours. But they locked it out preventing other company from reusing most of the expensive components like the GSM module. Even when you called them to ask to release the system the will not release the GSM card or the programming off the GSM module.

Had no choice, builder said only they could do the wirring.

The most rude and direspectful people you could work with.

Considering egging their building...it was that bad of an experience. There installation guys is a joke.

Horrible Customer Service and too expensive for what little they offer. They are charging $40 for monitoring that should cost $15 per month. Grand Alarms claims that I must continue for three years because a contract was signed. When I asked for a copy they send me three pages signed by someone else at my office and with information missing. I suggest you try other companies....

This company is disgrace to the industry it is in. I have moved to my new house 4 years ago and sign up for month to month alarm service with Grand Alarms. About a year ago I called because my service stopped working. The company never followed up neither sent technical to fix the issue. After about a year of waiting I gave up and asked to stop my service due to poor customer satisfaction. Instead of apologizing for mishandling the account service rep asked me to pay for another 12 months upfront for cancelling the the service. I owned all the alarm equipment in my house at the time I subscribed to their service so there was no expense for them to activate it. This is the worst company in this business and I would never recommend it to anyone. If you hear their name run away.

I signed a deal with this company and within 24 hours they changed the specs of the contract. I wonder if they would have told me before the installation started or would they have just issued me a credit for the work not done. Either way, I wasn't too impressed. I cancelled the contract.

It is good , When u sign up the service and get your $. But when you move, no longer need the service. It took a long time to terminated it. Also, It took a long time for them to call you back or don't even return your email.

Had the worst experiance with Grand Alarms, awful customer service. Will never use them again nor recommend them. Only way they tried to settle my issue was trying to make me lock into a another 5 year contract. Stay Clear of Grand Alarms.

If you are looking to deal with the most unprofessional, disorganized and misleading company than go with Grand Alarms.
Here is our story:
1. We had an alarm put in our home in December and exterior cameras installed that were to capture and record 30 second motion clips of an activity around the exterior of our home. We realized within a few weeks that various 'events' were being missed and not recorded. I.e. we would leave the home and neither camera would pick up and record these types of comings and goings.
2. We provided a detailed list of dates and times these 'events' being not picked up and were told 'everything was working fine from their end' by their IT Team and Rep.? Who wants exterior security cameras that only pick up 75% of events!
3. We tried to resolve this over weeks with them and our rep Leo Olliveri who then said maybe we should 'upgrade' to the DVR system (would record 24 hour footage which we could review) that they were willing to give to us at their COST due to all the issues.
4. They provided a spec package and quote for $1,500+ for the new cameras and DVR. We agreed to try this solution and they installed the equipment.
5. The same day the new equipment was installed my husband came home to realize that they put in the wrong DVR (a $300 retail model, versus the $1,500 DVR model they said they were to instal that we agreed on) as well as the wrong cameras. In addition, the tech that came to install this equipment had no idea how we were to view the footage on our cameras. When we contacted IT to find out who to view the footage from the DVR we were told that you had to put a screen computer monitor attached to our DVR which was in the utility room and contrary to what the spec sheet said that one could view DVR footage from their computer. Our Rep Leo had also no idea why the wrong equipment was installed, yet no one made it a priority to come out and get this fixed. We waited again….
6. We then were livid and contacted the Sales Director after spending thousands of dollars and 3+ months trying to work with Grand Alarms to have a basic home monitoring camera system. We were furious that we were mislead and no one was taking any accountability to fix the issues for us. We cancelled our service with them and asked they have their equipment removed.
7. When their own Tech people came to remove the equipment he didn't have the right 'tools' to remove their own cameras. Typical Grand Alarm style.
8. Even after the Sales Director had agreed we could cancel and go elsewhere given all the issues we experienced, they continued to debit us for 3+ months until we had the bank stop this.
Needless to say, the worst experience of our lives. We were lucky to find a new provider that was able to install, service and set up all our phones and computers with access to the cameras footage all in the same day with no issues to date.