Grand Alarms

Alarm Systems
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90%

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Reviews for Grand Alarms

Average customer rating:
9.3 10 (986 reviews)

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peter, thornhill
peter, thornhill
6 reviews Thornhill, ON

First Review

0/10

alarm system

  Grand Alarms
1-877-657-2002
Concord
ON
L4K0B3
CANADA

I signed a deal with this company and within 24 hours they changed the specs of the contract. I wonder if they would have told me before the installation started or would they have just issued me a credit for the work not done. Either way, I wasn't too impressed. I cancelled the contract.

1 of 1 people found this review helpful.
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Annie from Markham
Annie from Markham
1 review Markham, ON
0/10

Alarm system

  Grand Alarms
1-877-657-2002
Concord
ON
L4K0B3
CANADA

It is good , When u sign up the service and get your $. But when you move, no longer need the service. It took a long time to terminated it. Also, It took a long time for them to call you back or don't even return your email.

1 of 1 people found this review helpful.
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Nick from Vaughan
Nick from Vaughan
1 review Vaughan, ON
0/10

Alarm service

  Grand Alarms
1-877-657-2002
Concord
ON
L4K0B3
CANADA

Had the worst experiance with Grand Alarms, awful customer service. Will never use them again nor recommend them. Only way they tried to settle my issue was trying to make me lock into a another 5 year contract. Stay Clear of Grand Alarms.

3 of 4 people found this review helpful.
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Edyta
Edyta
3 reviews Toronto, ON
0/10

Alarm and Cameras

If you are looking to deal with the most unprofessional, disorganized and misleading company than go with Grand Alarms.
Here is our story:
1. We had an alarm put in our home in December and exterior cameras installed that were to capture and record 30 second motion clips of an activity around the exterior of our home. We realized within a few weeks that various 'events' were being missed and not recorded. I.e. we would leave the home and neither camera would pick up and record these types of comings and goings.
2. We provided a detailed list of dates and times these 'events' being not picked up and were told 'everything was working fine from their end' by their IT Team and Rep.? Who wants exterior security cameras that only pick up 75% of events!
3. We tried to resolve this over weeks with them and our rep Leo Olliveri who then said maybe we should 'upgrade' to the DVR system (would record 24 hour footage which we could review) that they were willing to give to us at their COST due to all the issues.
4. They provided a spec package and quote for $1,500+ for the new cameras and DVR. We agreed to try this solution and they installed the equipment.
5. The same day the new equipment was installed my husband came home to realize that they put in the wrong DVR (a $300 retail model, versus the $1,500 DVR model they said they were to instal that we agreed on) as well as the wrong cameras. In addition, the tech that came to install this equipment had no idea how we were to view the footage on our cameras. When we contacted IT to find out who to view the footage from the DVR we were told that you had to put a screen computer monitor attached to our DVR which was in the utility room and contrary to what the spec sheet said that one could view DVR footage from their computer. Our Rep Leo had also no idea why the wrong equipment was installed, yet no one made it a priority to come out and get this fixed. We waited again….
6. We then were livid and contacted the Sales Director after spending thousands of dollars and 3+ months trying to work with Grand Alarms to have a basic home monitoring camera system. We were furious that we were mislead and no one was taking any accountability to fix the issues for us. We cancelled our service with them and asked they have their equipment removed.
7. When their own Tech people came to remove the equipment he didn't have the right 'tools' to remove their own cameras. Typical Grand Alarm style.
8. Even after the Sales Director had agreed we could cancel and go elsewhere given all the issues we experienced, they continued to debit us for 3+ months until we had the bank stop this.
Needless to say, the worst experience of our lives. We were lucky to find a new provider that was able to install, service and set up all our phones and computers with access to the cameras footage all in the same day with no issues to date.

2 of 2 people found this review helpful.
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Jeffrey from Markham
Jeffrey from Markham
1 review Markham, ON
0/10

Alarm

Given three months notice to cancel the service but still being charged for the monthly fee. Talked to representative, AMANDA, the worst representative that I never met!! She said she left message to us & assumed it's our responsibility to call back. Unfortunately, we didn't received any message from the company & she couldn't provided the telephone no. that she called. BELIEVE IT OR NOT, she said it's customer's responsibility to call back to confirm the cancellation of service. If not, they will keep charge their customer & ignore their written request. Such a great company with a great representative that will hang up your call if we insisted to cancel the service. It's so strange that AMANDA's first question is: "Do you want free upgrade or fee reduction?" instead of asking for the reason of cancellation. Her attitude makes customer upset. Won't recommend this company to anyone!!

2 of 2 people found this review helpful.
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Satisfied h.
Satisfied h.
3 reviews Toronto, ON
0/10

New home cable, phone and vacuum outlets

  Grand Alarms
1-877-657-2002
Concord
ON
L4K0B3
CANADA

Totally disorganized. Sales person very pushy on alarm but held firm to decline. Lots of other, better options out there.

As far as placement of cable and phone outlets, what a total waste in some cases and continually pushing for more outlets. In some cases, outlets have been installed on the wrong walls. In other cases, neither the builder or Grand Alarm notified us that there was no power near the cable outlet. One or the other should have been relocated. Horrendous customer service when you call in for a question to be answered. Can take weeks of follow up to eventually get a call back.

1 of 1 people found this review helpful.
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mk from Toronto
mk from Toronto
2 reviews Toronto, ON

First Review

0/10

Alarm service

Grand Alarms was really accommodating when it came time to sign a contract. It was supposed to be satisfaction guaranteed. But when I wasn't satisfied with the service, the owner of the company gave me an argument then stopped returning my calls. And the money kept flowing out of my bank account. Their installers placed a motion detector in a way that wouldn't detect motion where somebody would break in. Their monitoring station claimed they couldn't make out the zone of an alarm, and the company neglected to tell me that their calls to the police would would be considered "unverified" alarms; translation: the police don't immediately show up. This company should have been more upfront and professional with me.

1 of 2 people found this review helpful.
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2 reviews Scarborough, ON
0/10

Alarm

The Technician that came out was amazing. However, I don't understand how an alarm company doesn't have 24 customer service?? Due to the lack of availability I can't wait for my contract to come to an end so I can move to a company that provides 24 hour customer service.

1 of 1 people found this review helpful.
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Marjan from Richmond Hill
Marjan from Richmond Hill
1 review Richmond Hill, ON
0/10

DO NOT TRUST

one year and half when we first signed the agreement , the representative assured us that it would be a 3 year contract and now realizing they put us in a 5 years contract which cannot get canceled unless we pay for the entire 5 years in advance!

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SP in Stouffville
SP in Stouffville
2 reviews STOUFFVILLE, ON
0/10

GRAND ALARMS - TERRIBLE EXPERIENCE - "Home Alarm Installation"

Dealt with Bav at Grand Alarms for the sales/installation stage - all went very well, was told that I'd have a wired alarm on the main floor, wireless upstairs. Installer came, he inspected the main floor and basement and indicated that he would have to install a wireless system due to a number of reasons. The installer than told me that I would have to call his boss to ask if that was OK. I called Grand Alarms, and spoke to a manager who then passed me onto Bav. Bav indicated that I would have to pay an additional $375 for the wireless hardware. I indicated that this is unacceptable because Grand Alarms had already agreed to install an Alarm System in my home. It should not have been my issue that the sales person did not travel to my home to appraise the best system for the home prior to creating a deal with me that obviously wouldn't work for the home. I pushed back indicating that I would not pay the additional hardware costs (I had already agreed to a 5-year contract with Grand Alarms). Bav called me back, said to tell the installer to go ahead and start the wireless installation as they would cover the cost of the hardware. The installer then starting planning out the location of the wireless contacts. 15 minutes later, Bav called me back and indicated that his boss wouldn't approve waiving the hardware costs, and that I would now have to pay $275. Again, I said that I would not be paying extra for the hardware as I had already signed the 5-yr service deal based on Grand Alarms providing the hardware for the Alarm Installation. It is not my problem that the salesperson did not travel to my home first for an appraisal prior to forming the deal for the alarm system. Once I said I was not paying for the extra hardware, I was then told to tell the installer to stop the installation process and leave. So after having the agreement in place, taking the day off work to be there when the installer was coming, wasting 3 hours of my time in the morning arguing with the sales person and installation managers to have them hold up their end of the sales agreement, I was left without an alarm, and the sales person made the 5-yr agreement I signed invalid. I found Grand Alarms to be unprofessional and unethical (I already had an agreement). I will also be reporting Grand Alarms to the Better Business Bureau, as I had an agreement with Grand that they defaulted on because their sales person did not do his due diligence prior to drafting the agreement. Would not recommend Grand Alarms.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Grand Alarms

Grand Alarms Ltd., a recognized Canadian company conveniently situated within the Greater?Toronto?Area, has built its reputation within the security industry by providing customers with the latest cutting?edge home electronics, whole?home security and information?networking that is designed to fit the modern lifestyle. Since the company’s establishment over a decade ago, Grand Alarms has been the trusted security company of choice to provide first?class security and home automation to customers across Canada.

Certified and active members of both the Home Builder’s Association and the Canadian Security Association, Grand Alarms offers proven solutions designed to equip each home with the amenities and the flexibility that best meet the needs of our customers. By offering industry?leading Smart?Home networking solutions, multi?room Audio Video Distribution, technologically advanced IP Alarm Monitoring components, and state?of?the?art Central Vacuums, home Surveillance components and Garage Door Openers, Grand Alarms has established a long list of dedicated customers who are benefiting from our elite services through?out their home.

Grand Alarms prides itself on providing each customer with an alarm system that is ready for the unexpected by centralizing and routing security to every corner of the home, blanketing it in protection and giving you piece of mind knowing that your family and possessions are secure. With Grand Alarms, every installation is performed by our highly trained technicians ensuring that the set?up and operation of your alarm system is entrusted only to those who can be trusted.

We are dedicated to maintaining a high level of effective and professional customer service in a number of languages that will best suit individual needs. With our cost effective plans and service, and a completely free full lifetime warranty, Grand Alarms continues to be the no. 1 Canadian choice for new homes, residences and businesses of all size.

Grand Alarms Ltd – Home Security solutions that bring comfort to your home and safety to your life.

CATEGORIES
Alarm Systems, Home Automation, Home Theater, and Vacuum Sales & Service
PRODUCTS
Home Alarm Products, Home Alarm System Products, Alarm Monitoring, 24/7 Monitoring, Smart Home Monitoring, Smart Home Security
SERVICES
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BRANDS
DSC, DSC Security, DSC alarm systems, DSC alarms, DSC home alarms
STYLES
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SPECIALITIES
Home Alarm Systems, Smart Home Alarm Systems
WEBSITE
http://www.grandalarms.com
YEAR ESTABLISHED
1999
MEMBERSHIPS
CANASA ( Canadian Security Association ) BILD ( Building industry and Land Development ) CFIB ( Ca
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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