Grand Alarms

Alarm Systems
Vaughan ON L4K 0B3
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86%

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Reviews for Grand Alarms

Average customer rating:
9.3 10 (1283 reviews)

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Sandra in Toronto
Sandra in Toronto
0 reviews Brampton, ON
0/10

Alarm Service

Every year this company sends me a bill. My contract has been cancelled since 2017 and I paid all the outstanding balances up to 2019 to the amount of $508.50 and $344.65 for 2018. My line has been disconnected since 2017. Even though I have called to inform them to cancel my line as a result of the major renovation in my home, this company still finds a way to intimidate me to pay them money. Their agents are sloppy and they do not know how to do proper documentation when a customer asks for cancellation. Buyer beware! Who sends a bill for a home that they didnt monitor and cannot prove that they are monitoring it when theres no line connection? They find a way to squeeze money out of me when they know they didnt provide any services. I have all my receipts that they sent to me up to 2019 July. So, BEWARE OF THIS COMPANY!!!!

Approximate cost of services:
$853.00
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Jacob in Toronto
Jacob in Toronto
2 reviews Richmond Hill, ON
0/10

New Build: Contracted to install low voltage + add-ons

This company is HORRIBLE. We took occupancy of our home in August 2021. The builder (The Conservatory Group) contracted out the Low voltage wiring and central vac system to Grand Alarms. We spent hours going over the layout of the home with the salesperson Mary and chose the exact location for tel/ethernet, co-ax and add-ons: cat6 wiring, conduit above the fireplace for the TV and cat5e wiring for security cameras.

25% of the outlets were where we specified, and NONE of our add-one were complete.

To top it off this company has never responded/spoken with me directly. I have engaged BBB to facilitate a resolution. Rather than actually come and install what they bunged up, they have offered to refund my deposit. This was 8 months ago…

Stay Away from Grand Alarms!

Approximate cost of services:
$1,500.00
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Private User
Private User
Private User reviews Oakville, ON
0/10

falsified invoices

This is a HORRIBLE company
very rude on the phone
wrote me a fake invoice with items in the house that i do not have and then charged me for that and sent it to collections.

after living in my home for three years...suddenly this invoice shows up through collections.

Approximate cost of services:
$2,000.00
2 of 2 people found this review helpful.
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Ajeet in Etobicoke
Ajeet in Etobicoke
1 review Toronto, ON
0/10

Home alarm

Big chiet sold a house in 2017 after 4 years sending my account to collections without any notification to us as the the new owners never took the service.
Tried to talk to rep at Grand alarm she don’t care at all and transfer my call back to collections agency that according to her is Third party.

Approximate cost of services:
$500.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Mississauga, ON
0/10

Grand Alarm Service

Wow what an experience!! Doorbell simply doesn’t work. Motion sensor goes off every five minutes. Called them many times and I keep getting ignored. Only time I got their full attention when they wanted to bill me. Indoor motion sensor was installed by them in a wrong place. And they charged me to install another one in the right place. Regret going with them

Approximate cost of services:
$30.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Security system

I have a very bad experience with them, the sales representative didn’t appreciate the customer problem, although I try to find another solution, but unfortunately she make any solution complicated because just she want me to pay a monthly cost, or she want me to pay the cost for 3 years in advance.
This company want a money every month even if that is not good for their client.
Finally, i wanted to meet a manager, and i will see.

Approximate cost of services:
$1,150.00
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Jagpreet in Vaughan
Jagpreet in Vaughan
1 review Brampton, ON
0/10

Rip off

Money making mindsets. Won’t treat you nice once you have paid them for the job. I had purchased CAT6 cables and went with them because of builder lock-in. These guys have done nightmare with the cable wirings and won’t help at all. Rip off.

Approximate cost of services:
$900.00
1 of 1 people found this review helpful.
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Kiera Taylor in Vaughan
Kiera Taylor in Vaughan
1 review Vaughan, ON
0/10

Grand Alarm Home Monitoring System TERRIBLE! NEVER PURCHASE OR SIGN CONTRACT

My husband and I moved to our new home and had a wireless system from grand alarms installed. We did not sign any contract with them as we moved our system from our old home to the new one. The service is TERRIBLE, the fire alarm from grand alarm was going off for no reason and when we called them they said it wasn't alarming (even though you could hear it ringing in the back ground) they fought with us saying it wasn't going off until we spoke with several people and they finally agreed to send a technician who had to switch out our alarm.. meaning it wasn't working since the time of installation. Next the battery died in our control panel and needed to be replaced. our alarm was sending a "tampered" signal to the monitoring station. Grand alarm didn't contact us for 4 days and did not dispatch the police despite our alarm showing it had been tampered with, I felt so unsafe after this had happened and couldn't help but think if someone broke in and actually had tampered with our alarm that Grand Alarms did not dispatch anyone when they couldn't get into contact with us! Not only has these two things occurred our alarm system is so delayed when opening the door while the alarm is set it takes over 60second for the alarm to start sounding! Lastly we have contacted grand alarms and requested to cancel in which grand alarms is stating we cannot as we are in a 5 year term. when they send us the contract we have not signed it anywhere! Not only have we not signed they also only sent us 3 out 4 pages of the contact and when we request the last page we get NO RESPONSE! I would NEVER recommend this company!! I will deter as many people as possible so they don't have to go threw the DISASTER we have! overall TERRIBLE ALARM SYSTEM AND TERRIBLE CUSTOMER SERVICE! DO NOT USE GRAND ALARMS!!!!!

Approximate cost of services:
$40.00
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Balvinder Dhillon in Hampton
Balvinder Dhillon in Hampton
1 review Titusville, NB
0/10

i dont like your service

hi balvinder dhillon my addris 74 park heights trail nobleton l7b0a2 my service is cansaL dec 31 2017 my system no 37-34E7 i dont like your service thank you .

Approximate cost of services:
$0.00
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Lori in Woodbridge
Lori in Woodbridge
1 review Vaughan, ON
0/10

Alarm system services - not satisfied

I also have a problem with them, I cancelled my contract in writing with them in June and I am getting billed for another 6 moths. I refuse to be bullied by them. Beware of this as this seems to be a common thing with Grand Alarms.

Approximate cost of services:
$360.00
2 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Grand Alarms

Grand Alarms Ltd., a recognized Canadian company conveniently situated within the Greater?Toronto?Area, has built its reputation within the security industry by providing customers with the latest cutting?edge home electronics, whole?home security and information?networking that is designed to fit the modern lifestyle. Since the company’s establishment over a decade ago, Grand Alarms has been the trusted security company of choice to provide first?class security and home automation to customers across Canada.

Certified and active members of both the Home Builder’s Association and the Canadian Security Association, Grand Alarms offers proven solutions designed to equip each home with the amenities and the flexibility that best meet the needs of our customers. By offering industry?leading Smart?Home networking solutions, multi?room Audio Video Distribution, technologically advanced IP Alarm Monitoring components, and state?of?the?art Central Vacuums, home Surveillance components and Garage Door Openers, Grand Alarms has established a long list of dedicated customers who are benefiting from our elite services through?out their home.

Grand Alarms prides itself on providing each customer with an alarm system that is ready for the unexpected by centralizing and routing security to every corner of the home, blanketing it in protection and giving you piece of mind knowing that your family and possessions are secure. With Grand Alarms, every installation is performed by our highly trained technicians ensuring that the set?up and operation of your alarm system is entrusted only to those who can be trusted.

We are dedicated to maintaining a high level of effective and professional customer service in a number of languages that will best suit individual needs. With our cost effective plans and service, and a completely free full lifetime warranty, Grand Alarms continues to be the no. 1 Canadian choice for new homes, residences and businesses of all size.

Grand Alarms Ltd – Home Security solutions that bring comfort to your home and safety to your life.

CATEGORIES
Alarm Systems, Home Automation, Home Theater, and Vacuum Sales & Service
PRODUCTS
Home Alarm Products, Home Alarm System Products, Alarm Monitoring, 24/7 Monitoring, Smart Home Monitoring, Smart Home Security
SERVICES
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BRANDS
DSC, DSC Security, DSC alarm systems, DSC alarms, DSC home alarms
STYLES
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SPECIALITIES
Home Alarm Systems, Smart Home Alarm Systems
WEBSITE
http://www.grandalarms.com
YEAR ESTABLISHED
1999
MEMBERSHIPS
CANASA ( Canadian Security Association ) BILD ( Building industry and Land Development ) CFIB ( Ca
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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