We have had Grand Alarms provide home monitoring since we purchased our home in 2006. Grand Alarms allows us peace of mind for a fair price. Since then we have had very few issues but whenever we have had issues Grand Alarms has addressed them quickly and effectively. They have sent out their technicians to test and upgrade the system as we needed. In addition the system has been upgraded technically to provide on line notifications and the ability to arm and disarm the system remotely in case you forget or want to allow someone entrance access. Good value.