This company is disgrace to the industry it is in. I have moved to my new house 4 years ago and sign up for month to month alarm service with Grand Alarms. About a year ago I called because my service stopped working. The company never followed up neither sent technical to fix the issue. After about a year of waiting I gave up and asked to stop my service due to poor customer satisfaction. Instead of apologizing for mishandling the account service rep asked me to pay for another 12 months upfront for cancelling the the service. I owned all the alarm equipment in my house at the time I subscribed to their service so there was no expense for them to activate it. This is the worst company in this business and I would never recommend it to anyone. If you hear their name run away.