Monster Plowing Company

Snow Removal
Toronto ON M6P 3S9
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HomeStars
Snow Removal
Monster Plowing Company
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80%

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Reviews by rating (past 12 months)

Reviews for Monster Plowing Company

Average customer rating:
8.2 10 (94 reviews)

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Punit S from Old Toronto
Punit S from Old Toronto
1 review Old Toronto, ON
10/10

Snow Clearing

We found Monster through a property manager to clear the snow at several of our apartment buildings. They do a good job, we have not received any complaints from our residents. The snow is always cleared promptly and they are very reasonably priced.

Approximate cost of services:
$10,000.00
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Ivan Novik from Old Toronto
Ivan Novik from Old Toronto
2 reviews Old Toronto, ON
10/10

Parking Lot and Walkways Snow Clearing and Salting

We've been hiring out snow removal services for the past 10 years for our strip mall lot and walkways. We were never able to find a steady contractor until we found Monster. We've been with them for the past four seasons and are very happy with our service. They always come through on all their promises, and are very easy to contact when we need them. I would recommend the Monster for any commercial lot.

Approximate cost of services:
$10,000.00
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Johnathan Farr from Old Toronto
Johnathan Farr from Old Toronto
1 review Old Toronto, ON
10/10

Snow Plowing

As an out of town landlord, I appreciate Monster Plow's complete handling of all my snow plowing needs. The service has always been timely and done professionally, I have never had a complaint with their services. With my old contractor, I felt like I always had to chase him if I was ever going to get the job done properly, but with Monster Plow it's done right, on time, and I've grown accustomed to not having to worry about that element of my property's maintenance. Last winter was really harsh; I know a lot of the other apartments on my street had ongoing and significant issues due to the high volume of snowfall, but Monster Plow's service never seemed to falter because of this. As someone on the go, thorough and extremely speedy email correspondence is greatly appreciated. I would highly recommend the Monster Plowing company to anyone.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Svetlana Mcbirnie from Old Toronto
Svetlana Mcbirnie from Old Toronto
5 reviews Old Toronto, ON
10/10

Snow Plowing

We contracted Monster Plowing Company to take care of the snow at my parents house. Shovelling snow is very difficult for them, and since their house has a sloped driveway, it is near impossible to get their car out unless it is clear. The Monster team was great - they fulfilled all of their duties admirably, never once leaving my parents disappointed. All service was performed exactly as per our contract. I am very happy that I found them, and look forward to many years of great work. Thanks Guys! See you next season.

Approximate cost of services:
$2,000.00
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Tyler Evans from East York
Tyler Evans from East York
3 reviews East York, ON
6/10

Snow Removal

I would never recomend this service to anyone. They are very slow at clearing snow and returning phone calls. - Sometimes taking days to return phone calls. It started snowing on Tuesday night and it is now Thursday at 11:00am and our snow is still not cleared. This is not acceptable. Look for your yourself. All of our neighbours who use a differnt service has had their snow cleared multiple times. This is not accecptable - After writing this review Monster has been very attentive. Our original review was 0 and we have increased it to 6 as they have given us complimentary saltings and their response time has been much improved

Review has 1 previous version
Approximate cost of services:
$4,100.00
1 of 1 people found this review helpful.
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Company Response

UPDATE:
Thank you for the updated review!

ORIGINAL RESPONSE:
Tyler, we've been working together for 2 years. There has been an immense amount of snow this week from the same storm. We were at your property clearing twice yesterday, once in the morning and once again the evening. It then continued to snow through the day, and is not yet over. Our trucks will be there again tonight. I understand that snow is an immense hassle to everyone, however we have been doing our job as best we can given the conditions and timing of the snow. We return all phone calls and emails directly right away, in fact we've spoken to both you and the owner today. I understand your frustration, and do apologize for any inconvenience, however you must understand that we are doing the best we can.

Please call my self or George to talk about this further, Xt 701 is mine, George is 706. Either one of us would love to fix this problem.

Regards,

janet bass from East York
janet bass from East York
4 reviews East York, ON
0/10

snow removal

I was VERY disappointed with monster plowing. In the last big snow, which started on a Thursday afternoon, they didn't come by to remove snow until Saturday at 3 am. With the quantity of snow falling i would of expected them to clear once mid day Friday and then again when snow stopped - but they only seemed to want to service the house once....the snow was so deep my husband's car got stuck mid driveway. We had to go and move the car when the truck came in the middle of the night...
with their gps system, where i can track where the trucks were, i saw them all stationary the afternoon of Toronto's worst snow fall....
More annoying was i called Mikhail twice and talked to his in the office girl and wrote him requesting he call and he ignored all requests - i wanted an explanation as to why they didn't do a double run....
for the price we pay and the few number of snow falls we have i wold expect better service...
additionally they don't do a very good job in terms of how wide they plow the drive and how they stack the snow...

Approximate cost of services:
$1,500.00
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Company Response

Hello Janet,

I would like to start by personally apologizing for any inconvenience we have caused. I know that snow can be very disruptive, but we did do our best to get there as fast as possible.

I would like to clarify that the snowfall (which, while there were some flurries on Thursday evening, actually only started on Friday morning at about 7 AM) lasted throughout the day on Friday, and only finished at about 11 PM. The timing of this snowfall made it very difficult for us to move around the city, as it fell during the day and traffic was horrible! Also, our residential contracts guarantee snowfall clearing within 12 hours of the snowfall ending.

Your property was, as you say, cleared at 3 AM on Saturday morning, which is actually within four hours after the snowfall ended. I would say that this is outstanding timing and delivery of service, considering there was over a foot of snow.

It is unfortunate that your husband got stuck in the snow, our dispatch was aware of your situation and fast tracked a truck over to you as soon as we could. As for clearing the lanes wider and stacking snow, this is the absolute first notice you have given of any issues. Had you informed us of any concerns prior to posting this review, they would have been immediately addressed.

We openly solicit all of our customers for reviews, and very much appreciate any input, however you must understand that the "0" rating you left us is completely unjustified. You failed to mention that we've been out 15 times previously this season, and that your opinion of each of those service runs was just fine. This time, the snowfall was huge, our service remained exactly the same, but your expectations seem to have outgrown the actual service that you paid for.

As the owner of Monster Plowing Company, my personal goal is to make sure that all of our customers are happy customers. I hope that we can resolve these issues moving forward.

sandra albrecht from Old Toronto
sandra albrecht from Old Toronto
2 reviews Old Toronto, ON
0/10

Snow Removal

Agree with the last post - know it was unusual storm but expect to be plowed in a reasonable time - took over 24 hours and by then my neighbours had to dig me out and risk getting the car down the mutual drive so that I get to my parents who aren't well. This is not what I paid for. Very unresponsive throughout.

Approximate cost of services:
$585.00
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Company Response

UPDATE: Our operations manager George Armstrong visited both Sandra and her neighbour (who shares the mutual driveway) in-person following this storm, and the following issues were brought to his attention: Delayed response time, lack of attention when piling snow, and also minor damage to an eaves trough hanging over the driveway during a previous event. These issues were brought forward after a storm which dumped nearly 2 feet of snow on some areas in Toronto. Unfortunately, the timing and sheer amount of snow did not allow us to be at her property until about 16 hours after the snowfall stopped (when usually we would have performed service within 12 hours). The piling was not done to her specifications, however during a 2-foot snowfall, it is very difficult to find room to pile the snow. To help alleviate Sandra's concerns, we fixed the eaves trough on the spot, scheduled a personal meeting with the crew which services their property, and also refunded 33% of the contract's value to her and her neighbour. We also continued servicing her property as agreed for the remainder of the season, and no further issues were brought forth by the homeowners. As the owner of Monster Plowing Co, I personally regret any inconvenience we caused to Sandra and her neighbour during that very large storm, but I believe that once it was brought to our attention, we handled the situation admirably, fairly, and promptly. In return for our prompt delivery of improvement, Sandra did promise to update her review, and to change it from the "0" rating that she left, as she personally admitted, "in haste," however this promised update has yet to be posted. We did, however, hold up our end of the bargain, and hope to have Sandra post, as she explicitly promised, an updated review soon.

IS in Toronto
IS in Toronto
2 reviews Toronto, ON
8/10

Snow Removal

Feb. 2013: I am happy to report that the subsequent service provided by Monster Plowing Company was excellent. And the responsiveness provided by the president of the company was greatly appreciated. I look forward to continued years of great service. Thank you, Monster Plowing!

Review has 1 previous version
Approximate cost of services:
$2,000.00
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Company Response

Thank you for the updated review!

Ken in Toronto
Ken in Toronto
4 reviews York, ON
10/10

Snow clearing

We have a large corner lot and getting up there in age. So glad we contacted Monster Plow. They are always out there within the scope of our agreement and very easy to connect with whenever necessary.

Approximate cost of services:
$1,200.00
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Evi  in Toronto
Evi in Toronto
4 reviews Toronto, ON
10/10

Snow clearing

I would highly recommend Monster Plowing Co. I have used their services for several years now.
Everything is cleared according to our agreement, and I never have to worry about whether someone will show up or not.

Approximate cost of services:
$600.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Monster Plowing Company

WWW. MONSTERPLOW. CA - Visit our website for detailed information about our company! Delivering Toronto's most reliable snow removal services since 2006, Monster was voted Toronto's #1 commercial and residential snow removal service. Recipient of the Consumer Choice Award for best Toronto snow removal service, two years in a row!
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