UPDATE: After posting my last review with a 1 rating, the guys at Monster addressed my concerns, were very communicative and responsive, and resolved my issues. Thanks guys.
I hired Monster Plow based on all of the positive reviews that I'd read online. But unfortunately, the level of service I've received this year hasn't been anywhere close to what others have written. I don't know if they contract the work out to a local team or what, but they routinely show up days after a snowfall, and once they do show up they do a quick 5 minute job and don't clear areas that I paid to have cleared, plus they have forgotten to put down green ice melt several times. I've had to contact them three times to have them come back to do a proper job, and on one occasion I was actually told that they couldn't come because the crew had to rest before the next snowfall. I'm paying more than double what I paid my last snow removal company, and I figured given the price, the work would be so much better, but that's not the case. I'm guessing the customers getting proper service are paying extra as a priority client.
- Approximate cost of services:
- $1,300.00