I agree with "Kate from Vaughan". We bought ours from a builder contract in Oakville. Even before our PDI, we saw that Deluxe installed incorrectly (after drywall was put up) including the HDMI and all the cables for the "technology" were in one big pile in the basement. They will have to puncture new drywall just to loop it through. Amy, Natasha and their service tech are very incompetent and do not care about customer service, only about the "numbers". We've been asking for 2 months now and they always have an excuse. Still waiting for this to be resolved.
Don't use DELUXE ALARMS. I have signed the contract with the builder when I bought my house 2 years ago. When I called they told me there was 5 years contract, and penalty will be the same amount for the remaining of the contract. I cannot even switch to a different package. well... Only thing I can tell, I feel they are no consideration for customer at all.
I'm really happy with this company and the have really good service and I will recommended to all my friend and my family, also they have very good and reasonable price and their services is fast
Got problem with the keypad because of outage. Wrote an email to the technical service and got a phone call on the same day. Problem solved right the way during the phone call. Excellent!!!
We have been customers for 9 years. For the first time I had an issue with the system and the few people that I talked to took care of it. They did it with kindness and patience. I will stay with this company for as long as we have an alarm system.
I purchased a new home and the alarm company was part of the original contract with the builder. needless to say I thought I wasn't going to get the best choice but probably the best choice for the builder. Reluctantly, I met with Deluxe for a consultation as part of the builder process.
From the first day meeting with Jacqueline to the point where the home was almost ready and installation and managing that with Mary Hassan was required and then finally to after move service for minor issues, this company was completely professional and made it easy for me. With all the moving parts when buying a new home and moving, they were a complete delight to work with and continue to be considered a great experience for me.
would highly recommend them!!
Great Job Deluxe team and thank you
Messrs. Deluxe Alarms have upgraded my existing home alarm system hardware and software (previously installed and maintained by the same company) to the level of the most advanced technology available without having charged any additional fees for the brand-new equipment or labor (my monthly subscription rate has been raised, but merely a fraction of the original cost). The new system became obviously more secure and easier to operate and monitor both for the providers and for the users. I highly recommend Messrs. Deluxe Alarms to any prospective homeowners. Excellent technical support (by the tech named "Sergay"), excellent customer service (reps. Jason, Kelsey, Kevin) (just a short list - to name a few). Thank you, Deluxe!
Deluxe Alarms provides the best in home alarm systems to protect your home, family and loved ones. With over a decade of know-how, we are the business families in the greater Toronto and surround areas have trusted for years to keep their homes and families protected. Never worry about your safety when you can have peace of mind delivered with Deluxe Alarms home security. When it comes to your home alarm, you can count on Deluxe Alarms to provide complete 24/7 safety.
Built into our service is the latest in home monitoring systems. We include emergency notification for your home with a fast response time for any kind of emergency from a prowler in your house to an unanticipated flood while you are away from home.
Our home security alarm systems may also provide peace of mind with our special medical alert system. If you or a loved one is home alone with a health condition or at an age where the ability to call for help could be critical, we can help. This state of the art medical assistance system can aid anyone recovering from illness or facing lost mobility from aging to stay independent but always within reach of medical assistance. It can mean being able to enjoy life to the fullest and still have help available in an instant when needed.
Deluxe Alarms can create the right security package for your home. We offer complete home wiring packages, cell phone connections that allow you to monitor your homes safety from a distance (smart home monitoring), and security certificates that will bring your home insurance down and a wireless security system that works independent of the power grid to keep your home secure even in blackout conditions. We can deliver a home alarm security system for the best security money can buy at an affordable price only from Deluxe Alarms.