Our family moved 10 minutes down the road and we decided to hire Viktoria for this job. We are very happy with our decision to work with them.
Pre-move: From the first meeting with Patrick we were impressed with his thoroughness and willingness to help us. He was prompt with his estimates and lived up to the expectations he set for response times with communications, etc.. We rented some rigid plastic crates from Viktoria and they were delivered on time prior to moving day as promised.
Moving Day: The crew showed up on time, laid down their runner mats and got to work immediately. Our crew was made up of Marion, Ellis and Jason (hope I got their names right). They each introduced themselves and were very friendly, had positive attitudes and were helpful all throughout the day. These guys kept their pace up and didn't slow down as the day went on. Everything was wrapped up safely and packed securely. They were able to fill every cubic foot of that truck - my wife and I were amazed. The crew worked very well together, were clean, respectful and there was no colorful language, etc. either. Once they loaded the truck up they drove to the new place, laid down the runners again and got started unpacking.
Negatives: None. That said, if there was anything that was unexpected or out of line with my initial expectations, it was that one of their trucks had broken down so the crew had a smaller one than was initially supposed to come. As such, they had to do an extra trip. However, Viktoria made it up and did not charge for the time of the second trip which was a very fair way to deal with it so I can't even say it was a "negative" experience.
Summary: The day was uneventful which, to me, means it was amazing. I can't say I've been able to say that about any moves I've done myself in the past. Nothing was damaged or lost and everything was done within the estimated timeline. Several times during the day my wife and I would step back and comment to each other how good these guys are at what they do. All in all, it was a great experience working with the team at Viktoria and I wouldn't hesitate to recommend them to any friends or family of mine in future moves.
- Company Response
Thank you very much for taking time to post this wonderful review, we appreciate it very much. Calgary crew rocks!
All the best to you and enjoy your new home.