Viktoria Professional Movers

Moving & Storage
203-669 Ridley Place Delta BC V3M 6Y9
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94%

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Reviews for Viktoria Professional Movers

Average customer rating:
9.9 10 (436 reviews)

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WDB
WDB
9 reviews Calgary, AB
10/10

Local Calgary Move

Our family moved 10 minutes down the road and we decided to hire Viktoria for this job. We are very happy with our decision to work with them.

Pre-move: From the first meeting with Patrick we were impressed with his thoroughness and willingness to help us. He was prompt with his estimates and lived up to the expectations he set for response times with communications, etc.. We rented some rigid plastic crates from Viktoria and they were delivered on time prior to moving day as promised.

Moving Day: The crew showed up on time, laid down their runner mats and got to work immediately. Our crew was made up of Marion, Ellis and Jason (hope I got their names right). They each introduced themselves and were very friendly, had positive attitudes and were helpful all throughout the day. These guys kept their pace up and didn't slow down as the day went on. Everything was wrapped up safely and packed securely. They were able to fill every cubic foot of that truck - my wife and I were amazed. The crew worked very well together, were clean, respectful and there was no colorful language, etc. either. Once they loaded the truck up they drove to the new place, laid down the runners again and got started unpacking.

Negatives: None. That said, if there was anything that was unexpected or out of line with my initial expectations, it was that one of their trucks had broken down so the crew had a smaller one than was initially supposed to come. As such, they had to do an extra trip. However, Viktoria made it up and did not charge for the time of the second trip which was a very fair way to deal with it so I can't even say it was a "negative" experience.

Summary: The day was uneventful which, to me, means it was amazing. I can't say I've been able to say that about any moves I've done myself in the past. Nothing was damaged or lost and everything was done within the estimated timeline. Several times during the day my wife and I would step back and comment to each other how good these guys are at what they do. All in all, it was a great experience working with the team at Viktoria and I wouldn't hesitate to recommend them to any friends or family of mine in future moves.

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Company Response

Thank you very much for taking time to post this wonderful review, we appreciate it very much. Calgary crew rocks!
All the best to you and enjoy your new home.

Tony T in Etobicoke
Tony T in Etobicoke
1 review Toronto, ON
1/10

viktoria moving

I would never use this company ever again! Nor would I recommend them! Moved us into our new home, miscommunication with the owner and co-worker. Day of move in , movers rushed us, didn't even prep our house to move our items in. Many items were lost and missing and several were BROKEN, and only received a $300 discount for damages!!!
Disgusting! These valuables and sentimental items were irreplaceable. The owner had the audacity to say that the amount given was more than enough! Valuables that cannot be replaced and were missing because we were rushed to have our items thrown into the bin for disposal so the movers could go home! Sad to say that these people call themselves professionals.

Sad to report that these people are professionals!

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Company Response

Dear Angie and Tony,
I'm sorry to hear, you're not happy with our moving services. It is very disappointing to see your review especially after we accommodated all your requests you had.
We worked with you when you needed to re-schedule your move - to be exact 27 x in the period of March 2017 - March 2018, always giving us last minute notice.
We stored extra large items (sectional sofa, mattresses) you got delivered directly from store to our storage in April 2017 and stored it for you free of charge for the entire year.
We helped you to find your box with personal taxes in May 2017 when you came looking for it (didn't charge you for labor and time) and this is just to name few favors from us.
In December 2016 when you're moving out of your old house in to our storage, there was a truck load of stuff you asked to dispose. Remaining came to our storage.
When we're moving you out of storage in April 2018, you decided to dispose another full 26ft truck (loaded to the top) of unwanted items.
When crew was returning after a very long day, disposal center was already closed - luckily, because Angie texted me saying you're missing a lamp shade, rim for lamp shade and a chair.
We unloaded the full truck, gone through all the boxes, the very same boxes you went through on the day of the move and dumped, to find your lamp shade and rim for it. On the top of it we recovered your large wedding photo and other family pictures.
It's strange to see that you're missing one chair and claimed only 3 delivered with a table, so I bough you a brand new one from the same set from Pier1 Import (value $293) and delivered to your house together with other items mentioned above. This is also a very first time I met and spoke to you Tony, since all the services and communication I had was with Angie. Just for the record, initially you didn't plan to move the table and chairs in Dec 2016, so not exactly sure what could have happened to that 1 chair. Your storage units have been emptied completely and delivered to your new house.
You declined an insurance and when I spoke to Angie in person, she agreed on $200 reimbursement for 5 items in price range $30-$50 per pcs. as she said and 1 cup that was chipped. Please note items packed and unpacked by a customer are not covered. Despite this, I reimburse her $300 and yes I do believe it's very fair considering you declined an insurance and knowing you're handling and unpacking boxes after the move.
However it seems like all of our efforts, favors and very hard work of our crew handling your belongings with so much care ended up being rated only 1/10 and called disgusting.
I understand you may not realize damaging consequences of your subjective opinion has on the future of our company.
However we do appreciate your business and wish this ended up more positively, but as much as we want to satisfy all of our clients, it doesn't always work as personalities may clash from time to time. We wish you all the best and hope you're settling just fine at your new home.
Sincerely
Maria

Abdulkareem in Toronto
Abdulkareem in Toronto
1 review Toronto, ON
10/10

Interprovincial Move (mtl to To)

The absolute best company to work with. Went above and beyond. Charged as promised and didn’t even charge extra for things they were supposed to. Extremely timely. Ask for Paul

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Company Response

Thank you so much for this great review! It's pleasure to work with you! All the best.

Room to Breathe in Calgary
Room to Breathe in Calgary
3 reviews Calgary, AB
9/10

Great movers.

I recommend Viktoria movers to many of my clients when they are moving and need it done right. They are professional and treat all items with care during the move.

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Company Response

Thank you so much for the great review, very much appreciated :) All the best and enjoy your new place!

Colette in Toronto
Colette in Toronto
1 review Toronto, ON
10/10

Quick and painless move from Vancouver to Rural Alberta

Viktoria Movers moved my son's apartment from Vancouver to rural Alberta. The movers at both ends were polite, efficient and went out of their way to be helpful. They even rewrapped most of his furniture after unloading it as it was going into a local storage locker for an undetermined amount of time. The price was lower than they estimated and we got our stuff within a week of the move. We couldn't be happier! We highly recommend Viktoria Movers!

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Company Response

Thank you Colette, your review is very much appreciated. We love our job, our Calgary crew rocks! All the best, thanks again.

Steve
Steve
1 review Oakville, ON
10/10

Movers

The crew was very service oriented from the moment they showed up. They were organized, hard working and did the little things like help us pack. All our belongings were well cared for as we unloaded the truck. They even assembled our beds to make sure we had somewhere to sleep in our new home. The job finished to within an hour of the estimate and my wife and I could not have been happier. Frankly, the movers really reduced the stress of moving. I would use them again and highly recommend them to anyone.

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Company Response

Steve thank you very much for the great review, it's very much appreciated.
Wish you all the best, hope you're settling just fine at your new home.
Sincerely, Maria

holondby in Etobicoke
holondby in Etobicoke
1 review Toronto, ON
10/10

Moving the way it should be done

I am not the kind of person who likes to give reviews, but the professionalism and quality of service provided to me by Viktoria movers is reason for an exception to this rule. They simply could not have been better. They were curtious, careful and considerate. Just one small example, even after a long day of moving, the crew stopped to ask if I would like them to rearrange anything, now that I saw it all together. Wow!

I highly recommend you consider Viktoria movers to make your move as painless as possible.

Dr. David Yeo

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Company Response

David thank you very much for taking time to write this great review, we appreciate it very much.
Hope you're settling just fine at your new home :)
Sincerely, Maria

Moving experience  in Penetanguishene
Moving experience in Penetanguishene
1 review Penetanguishene, ON
10/10

Residential move

This was my first experience with a moving company who came into my home and packed for us in one day and moved the next. The men of this crew were very professional and accommodating regarding any changes and request. The crew was very appropriate, happy and respectful.

A truly excellent experience!

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Company Response

Thank you so much for the great review, it's very much appreciated.
I hope you're settling just fine at your new home.
All the best from Viktoria Professional Movers.

Simone from Toronto
Simone from Toronto
2 reviews Toronto, ON
10/10

Quick and Helpful Movers

We weren't extremely prepared for our move because we had so much of our belongings in a storage locker so we didn't have a great system to know where things needed to be in the new house. The movers were so quick and helpful and asked along the way to make sure we were comfortable with where things were. Our last move with a different company was a disaster, This was such a great experience.

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Company Response

Simone, thank you very much for taking time to submit the review and share your experience with other fellow home owners looking for the great moving company.
All the best!

Mary-Anne in Etobicoke
Mary-Anne in Etobicoke
1 review Toronto, ON
10/10

Long distance move across Canada

They rescued me after my other mover had to cancel suddenly! Fantastic customer service from the beginning to the end. They were courteous, friendly and efficient both in packing and unpacking on Vancouver Island. I would absolutely recommend this company for your move!

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Company Response

Mary-Anne, thank you very much for your great review. Hope you're enjoying your new home on beautiful Vancouver Island and thank you for using our services. All the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Viktoria Professional Movers

Welcome to Viktoria Professional Movers – a company where customer care and satisfaction are our top priorities.

There's no doubt about it, moving can be stressful! Choosing responsible and experienced movers is one of the ways to alleviate that stress. When choosing a moving & storage company price is important, however the level of service your moving company provides you with is even more important, and often times cheap moving companies can end up costing you a fortune! Unfortunately, our industry abounds with companies whose aim to book as many jobs as they can by whatever means necessary. Many "lowball" estimates quickly balloon with unexpected charges while hurried workers provide disappointing service. For many of these companies protecting your property and ensuring your satisfaction is last on their list of priorities.

At Viktoria Professional Movers it's not about the number of moves, it's about the number of customers we leave happy & satisfied. Moving doesn't have to be complicated. Let us walk you through the process and get you on the way to a stress-free move to your new home. The key to a successful move is organization and we are the experts.

Whether you require moving, packing, or self-storage, you will never be just another client to us. Ever.

PIANO MOVING | PACKING MATERIALS | PACKING SERVICES, MOVING BIN RENTAL | STORAGE | SELF-STORAGE | LONG-DISTANCE MOVES | MOVING SUPPLIES

CATEGORIES
Moving & Storage
PRODUCTS
Moving Boxes, Plastic Moving Bins, Specialty Boxes, Full Packing Materials and Supplies, Moving Bin Rental, Moving Equipment Rental, Moving Supplies
SERVICES
Professional Moving Services, Local moving services, Long distance moving specialists, Office moving services, Commercial moving services, Full Packing Services, Short and Long-Term Storage, Transport and Delivery Services, Piano Moving Services, Antique Furniture Specialists,
SPECIALITIES
Professional moving services, Piano Moving, Heavy Safes, Oversized/Overweight Items, Warehouse Moving, Office Equipment
WEBSITE
http://www.viktoria.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
32
PAYMENT METHOD
Visa, Master Card, AMEX, Debit, Cheque, Cash
MEMBERSHIPS
Better movers group, CAM, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Minimum 4 hours of labor and 1 hour travel charge within GTA + HST
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.