I relocated for work, and could not take sufficient time to prep for my move so Viktoria provided full pack, load, move and unload services. Kristian and Donald had my 2bed + Office house packed and loaded in under 5 hrs, working non stop with minimal packing assistance from my sister and I. The final cost came in under the quote (when does that ever happen), and they arrived a day early and delivered the next morning, though the estimate was three day delivery. Again, unloaded, unwrapped and set up working tirelessly and even went the extra mile helping me hang my TVs. Moving is always a daunting event, but thanks to Viktoria this one was a piece of cake!
We never used movers before and read of horror stories in regard to damage, actual costs far exceeding estimates etc. We were extremely pleased with this company. The movers were on time, worked their tails off, super polite, wrapped and handled all our goods with care. The move was from the Windsor area to the Collingwood area. The estimate provided for the move was accurate - no surprises. The movers completed packing our home one day and said they would meet us at the storage facility (5 hours away) the next day at 8:30 a.m. I was shocked when I drove to the storage area the next day and there were the two trucks and movers. Our belongings were in storage for three months and we moved into our new home last week. Not a scratch on anything. We also received an immediate refund for the moving blankets we used while our furniture was in storage. Great company, super staff and good experience.
I moved from Calgary to Vancouver Island. From my very first contact with Viktoria Moving - to ask about pricing and availably to after the movers were done unloading - it was a great experience! Very easy to work with, professional, reliable, careful and exceptional service. I did a lot of research in choosing a moving company and contacted many - happy with my decision.
Dear Tammy, thank you so much for your great review. It's very much appreciated. We hope you're settling just fine at your new home.
All the best and thanks again.
I sold my house in Calgary and had to move out bu March 25. I bought a house in Kemptville, ON, occupancy date August 1. I was not sure which mover to use. I search the internet and read reviews. I got 3 quotations for reputable movers, the best one was Viktoria.
The moving day came, they packed what were not packed by us. everything were cover with thick blankets. Work done by 3 person. For a 2 bed room house they pack every necessary thing and loaded to a truck. I visited their facility in Calgary, it was very impressive.
I had to arrange for a 5 months storage with them in Toronto. Price was very reasonable. On August 10 after my house was ready I had all my belonging shipped from their Toronto warehouse to Kemptvile, Ontario.
Everything were good except one office chair was broken but they replaced it very quickly, and they did not add extra charges. What they charged me was exactly what they quoted me.
Thank you Patrick and Maria for all your help. Keep the good work.
Thank you so much for the great review, it's very much appreciated. I hope you're settling just fine at your new home. All the best!
I have used multiple moving companies and these guys were amazing. By far the best. Everything a solid company should be; professional, punctual, listens, responds to questions quickly.
(Isn't it crazy that's not the norm with moving companies?!)
Maria who coordinated the move is on top of things and is always willing to answer any questions.
The movers - they're strong, fast and so polite. True gentlemen! Small example - apologizing to pedestrians for blocking the sidewalk (for a few minutes) while they're carrying a massive couch.
I highly recommend their services.
Hi Kathryn, thank you very much for taking time to submit this amazing review. I'm very happy that it all went well during the move, our guys are the best! Thank you again, I appreciate it very much. All the best!
Viktoria movers helped me move to my new home and stored my furniture in storage for a couple months while my new place was getting built. Nothing but great things to say about them. Punctual, very professional and quick to get back to me. I would definitely recommend them for anyone looking for movers!
Hello Ryan, thank you so much for the great review. We appreciate it very much. All the best and thanks again.
I moved from Toronto to Vancouver in Sep 2017. It was a big move and we decided on Viktoria Movers after interviewing a number of different companies. They were not the cheapest, but we opted to go with the best given the size of the move.
Unfortunately, the move resulted in damaged furniture (a custom sectional sofa) and missing furniture (bed slats). The movers were perplexed by the missing slats, claiming to not know where they went. After several weeks of phone calls and emails, they admitted that they did not know where they were. Ultimately, I was forced to purchase replacement slats from the manufacturer and seek compensation from Viktoria. It took over 6 months for them to e-transfer me $156 for the cost of the slats.
The damage to my sectional sofa was in the form of extensive scratches all over the surface of the frame. For some reason, it appears that they did not wrap this piece of furniture before placing it on the truck. It looks to have been dragged around on hard surfaces, resulting in the scratches. I sent photos to Viktoria and inquired about the insurance coverage which they had assured offered full coverage when I was looking to hire them. They were unwilling to respond to my emails about this issue, much less offer to repair or replace the furniture. I did not even receive an offer for a discount on the move (which cost nearly $6000).
Dear Yu-Jia, we're moving thousands clients each year locally, across Canada and USA and if there is any issue throughout the process, we are trying our best to resolve it to satisfaction of all parties involved. We responded to all e-mails you sent (I went through communication, to make sure). Please understand we cannot take a responsibility for items that were damaged prior to the move. We reimbursed you for bed slats as per your e-mail from Dec 21st, 2017 when you finally advised the replacement cost you require. I would like to thank you for using our services a year ago and hope you're all well and settled at your new home.
UPDATE: Aug 8/18
Upon reading this, I was contacted by the company owner, Maria, the same day. It seems there is a communication short-circuit between the office in Calgary I was contacting for resolution and their head-office, who were unaware of my complaint.
Maria rectified the situation in regards to my missing items the same day to my satisfaction, restoring my opinion of the company. With a 'fix' of the communications issues form the Calgary office, I would definitely recommend Viktoria.
I had a great initial impression with Viktoria: great crew who picked-up in Toronto, great crew who delivered in Calgary.
However, it was noted at the time of delivery (on their paperwork), that my expensive Dyson vacuum was missing, and subsequently another box of miscellaneous items. They noted this and ensured it would be delivered right away, claiming it was simply missed when packing my goods on the truck for final delivery. That was end of June - 5 weeks later I have still not received said items and they have stopped returning my calls (many attempts a week to connect and resolve).
Unless you can afford to risk the loss of your goods, I cannot recommend Viktoria "Professional" Movers.
Thank you Bryce. I'm glad we're able to resolve it to your satisfaction and thank you for taking time to update your review.
Wish you all the best!
This team of hard working men were the best part of our move. In all my years I never hired a moving company but with 3 kids and cold weather I knew I needed help. From the point of first contact Andrey was quick to respond and answer all my questions. I received a quote and hired then for my move. My move was complex with a pickup of stuff in chestermere then calgary and then to another home in Calgary. I have never seen a team work so well without complaints. My floors were protected as well as mattresses and televisions. I can't say enough good things about then. We are slated to move again soon and I will be hiring them again! Shannon and Tai Sato
Shannon, thank you so much for your great review, it's very much appreciated and I hope you're enjoying your new home already!
All the best and thanks again for choosing Viktoria!
Welcome to Viktoria Professional Movers – a company where customer care and satisfaction are our top priorities.
There's no doubt about it, moving can be stressful! Choosing responsible and experienced movers is one of the ways to alleviate that stress. When choosing a moving & storage company price is important, however the level of service your moving company provides you with is even more important, and often times cheap moving companies can end up costing you a fortune! Unfortunately, our industry abounds with companies whose aim to book as many jobs as they can by whatever means necessary. Many "lowball" estimates quickly balloon with unexpected charges while hurried workers provide disappointing service. For many of these companies protecting your property and ensuring your satisfaction is last on their list of priorities.
At Viktoria Professional Movers it's not about the number of moves, it's about the number of customers we leave happy & satisfied. Moving doesn't have to be complicated. Let us walk you through the process and get you on the way to a stress-free move to your new home. The key to a successful move is organization and we are the experts.
Whether you require moving, packing, or self-storage, you will never be just another client to us. Ever.
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