We had a friendly Enwise energy consultant come to our house in the Fall of 2009. He arrived early, was courteous, and gave us lots of information. He warned us that our attic wasn't open for viewing the way NRCan wants it to be(the house's attic was always a living space, going back to when it was built in 1914), but that he would take lots of photos showing that it was clearly in original condition and that we should take before and after pics once the ceiling was done and before the new one went up. This would ensure we would qualify for the attic insulation grant.
The fellow that came for the final audit this Spring was equally courteous. He noted the problem with direct access, but asked for the photos and promised to keep in touch with how the application was going. That was the last we heard from him.
Turns out they filed our app without the attic grant and didn't tell us. They have explained it was because of no direct access, but refuse to acknowledge the verbal comments of BOTH energy auditors. Further, we demo'd the attic the day after the first guy came and would have happily taken a hammer to the plaster to show him what was underneath if we had thought it was in ANY way necessary.
We know there is a problem at Enwise there because the manager is picking up calls to the phone lines (incl cell) of the energy auditor. His supervisor will not return our call.
This has reduced our application by $600-750 which is real money for us. At a minimum, we have asked that they put us on a call with a supervisor and the energy auditor to clarify what was said. They will not communicate with us, and so we are left wondering what to do next.
One additional note: We did not use their services for any of the work. We did get a quote from them on the furnace, but the sales person they sent was inexperienced and couldn't answer some straight forward questions about ventilation without getting back to us. The other two companies we contacted answered the questions with ease.