Don Q. is the owner of Promax Painting. He happily came by on May 27, 2010 to do the estimate, he said would come by on Monday, May 31, 2010 to fill and repair the walls and then come by with a team of 3 people on Tuesday, June 1, 2010, to sand, prime and paint the walls. He asked that we leave a vacuum cleaner behind for them so that they could completely clean up afterward. He said it would take 3 people about 8-10 hours to do a complete job from sanding, priming, painting two coats, and cleaning up. I pointed out some baseboard trim that was broken and asked if he could fix it. He said that he would have his carpenter brother come and do the finishing before painting it.
-
Problems:
-
1. After sanding the repair filler from the walls, Don made no effort to clean before painting. This left fine powder on all of the walls and surfaces and it is evident in the final paint job quality. You can see blotches and imperfections on the walls along with areas of paint build-up.
-
2. He represented he would have a team of 3 people come and do the work as well as clean up. This was part of the reason his company got the job instead of others who estimated. However, he alone showed up on Tuesday to paint and gave the excuse that his other workers were stuck at another job.
-
3. He damaged my ceiling at the bottom of the stairs by first painting on it by mistake and then trying to cover it up with drywall filler. This was completely unprofessional and although he tried to fix it, it has left my ceiling looking unacceptable.
-
4. He told me that after painting the walls and trim, he would put a fine caulk line on the top of the trim. This was never done.
-
5. He did not clean afterward. There was dust everywhere. He made no effort to cover any of the furniture nor did he ask us to do so. This left dust on all of the furniture, TV, toys, etc. in the area. If 3 people had actually come to do the job, I think this might have been done. He was supposed to come back on Friday, June 4, 2010 to clean up and do some repairs but did not. We ended up wasting two days waiting for him and then spending two days shampooing the carpets and dusting and vacuuming everything ourselves.
-
6. I emailed Don on Thursday, June 3, 2010, confirming he would return on Friday, June 4, 2010 to fix the problems and clean up, and he confirmed. However, he did not show up and did not call. I finally reached him on his mobile phone and he claimed his truck broke down and that he would come by on Monday, June 7, 2010 to do the work. He did not show up on Monday nor did he call me. I finally reached him on Tuesday, June 9, 2010, and he said you would come by on Friday, June 12, 2010. On that Friday, he did not show up, but we did speak and he said he would be by on Monday, June 14, 2010, to finish the imperfections and replace and paint the trim.
-
7. On June 14, 2010, Don came to the house by himself to finish the imperfections and brought along a piece of matching, unfinished trim. He reiterated that he was not a carpenter and asked if I could help him install the trim! When I declined, he said he would be more comfortable to have his carpenter brother come by with him on Friday, June 18, 2010, between 8:30-9:30AM to finish the trim. He never did. I finally managed to reach him on his mobile phone that afternoon and he said he was stuck at Whistler but assured me he would return on Monday, June 21, 2010 in the morning with the finishing carpenter to do the work.
-
8. On Monday, June 21, 2010, neither Don nor his "brother" showed up, nor did he answer or return any of my phone calls. So, even after assuring me on Friday that he would take care of things, he obviously had no intention of calling me ever again.
-
He has since not answered or returned any of my calls. He is now just avoiding me.
-
I took time off work to meet with this guy over and over only to have him not show up. He didn't even have the courtesy to call me. He cost me hundreds of dollars in time and wages.
-
FOLLOW UP - June 29, 2010:
Don Q. sent me a text message today showing his true colors - "You are what u are a tipicle import trying to get work for free take a hike you get nothin from me ever"
- Approximate cost of services:
- $800.00