- Approximate cost of services:
- $2,800.00
Sheldon, when I read your review come across the email at 9 pm saturday night, I was very upset. What you described in your review was completely out of character for us, as you yourself noted from your last good experience with us. So I called my dispatch centre to see why you had been missed. Anto (the lady you spoke to) said you called in to book a furnace maintenace appoint and she told you Mike our technician would call you directly to book the appointment. We were not aware in any way that you had no heat. Thats why we didnt get to you right away, Mike was servicing homes with no heat and was going to call you the next day to book your cleaning appointment for next week. We did not know you had no heat. I really wish you would have simply called us back. We would have realized the error in the service code and re-disbatched it to another technician immediatley- we had many others that were available that morning. So it wasn't that we were too busy or too rude to call you back, we didnt know you had an emergency nor did we think you were sitting by the phone waiting for our call. People leave their cells so they can be free from their home while waiting to book an appointment. We did not knowingly make you wait all day for us, to not even call or show up. We simply thought you wanted us to call you to book your maintenance appontment. I even asked the office to email me the work order that went to Mikes truck, and it said "MAINTENANCE request - please call customer".
We as a 50 year old family business bust our chops 24 hours a day to keep our customers looked after, but simple errors can happen. Perhaps you didnt make it clear, or perhaps she misheard you, either way a quick phone call to our office would have solved your problem immediately Sheldon, it surely would have eaten up less of your valuable time than it did going to homestars first. That courtesy you mentioned certainly goes both ways sir, if it were me waiting for a service at my home, I would have called in again before going to social media....which can unfairly hurt good people with good intentions. I wish you had called us, we simply thought you needed to book a maintenance appointment. Our sincere apologies, it was an honest miscommunication between you and our dispatcher. Marnie Amodeo, General Manager
Hot water on demand, furnace, and A/c replacements
Hi Lauren, thank you for this review of us, we are so happy you are pleased with everything. You had such a tough venting job that I was really proud of Dieter to find a way to do it get it done for both the furnace and the tankless water heater that you really wanted! Enjoy the energy savings and comfort of your new system - and enjoy the rebates! ... Thank you again for your business Lauren.
Marnie Amodeo, Family and Staff at Convertible Heating
Thank you Sir, your review of us is very much appreciated. I thank you for your kind words I am truly happy you are loving your combi boiler and new found space from ditching that old boiler and big water heater. Enjoy it in good health. You had such a tough job in terms of venting it out the front as our only option, that when Tom came for the follow up visit and confirmed it could happen, I was very pleased for you; the alternative type of system wouldn't have been as good for your gas bills and would have forced you to keep the old water heater. Thanks again sir, we appreciate you.
Marnie Amodeo, Family and Staff at Convertible
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
We are a 50 year old family business established in 1967 that specializes in the installation and service of Gas Furnaces, Central Air Conditioning, Gas Boilers, Hydronic Furnaces, Tankless Hot Water, Hot Water Tanks, Humidifiers, Air Cleaners and Custom Ductwork.