I spoke with Sam on Tuesday to fill out a work order and they were able to schedule my AC installation on Thursday. The worker, Roop, came about 15min early and promptly got to work. There was no stress or worry during the installation, Roop managed well on his own. After he was done the work, I was left with instructions to call the office to pay. The installation was done on Canada Day so the offices were closed at the time. I had the AC installed and usable for almost a full day before I was even able to pay. Good work, good prices, and not being hounded for money was a good experience. It's been about a week since the installation and the unit seems to be working without issue.