Our condenser recently broke down during the heat dome event that engulfed the Greater Toronto Area and it was unbearable to stay in the home. Called on a few HVAC contractor to come try to fix the condenser, but they appeared to be more concerned to put their brand stickers on my internal unit rather than do much to check out the condenser. Spoke with Marnie at Convertible Air, she sent out Tahir later that day, he checked out the condenser and coil, gave me options to fix or replace. With the condenser being almost 18 years old, it made more sense long term to replace and upgrade the unit. Marnie kept in touch over the next two days with package options, contacted the furnace manufacturer about the feasibility of using my existing coil with a newer unit, and routed abother technician, Roop, to come review the coil. A day and a half later, Roop was back with a colleague to replace the unit that I agreed to move forward with. They completed the installation, cleaned up after themselves, and took all the packaging and garbage with them when they left. All in all, a great experience and welcome relief from the heat!
- Company Response
On behalf of Roop and all of us here at convertible, THANK YOU for his wonderful review. We appreciate it so much.
Doing the right thing is the only option. It always works out.
Thank you again,
Marnie Amodeo, GM