After meeting with several other companies we met with Mike from Convertible. Although our 1.5 ton AC was still working it was 13 years old, inefficient and expensive to run. Mike recommended a 2 ton unit wit a 13-14 SEER rating. We had quotes from others that ranged up to $4500 more because everyone said they needed to change our 40 ft line set. This would require tearing out a drywall ceiling and part of our deck and then we would need to hire a contractor to repair it later. Convertible confirmed that since there was nothing wrong with the line it could be properly suctioned clean and reused. As seniors on a fixed income this was good news indeed. Dieter did the installation the next week, and when there was a problem that was the result of a manufacturer deficiency he quickly returned to make it right. He was great to work with. The only reason I am not giving a 10 is that I wish we were upsold a bit for a quieter model. Not that it is overly noisy but we live in a townhouse where everyone's AC unit is audible to neighbours and the unit is right beside our deck
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- Company Response
Hi Lynn, thank you very much for this wonderful review of our work. without customers like you, we would not be celebrating 50 years in business. Sorry for the delay in responding, we somehow missed this review coming in.