I absolutely agree with everyone who posted and rated this company at a 0 rating. Those who voted and chose 10, I am sure they are fake. This company is an absolute joke. I unfortunately purchased 2 Groupons for three 2-hour cleaning visits. I have called the company about 15 times and emailed them almost as many times and I have yet to speak to anyone. The company is a joke and I strongly advise everyone to avoid...I will be contacting Groupon for a refund.
- Approximate cost of services:
- $0.00
- Company Response
Hi Steve,
Homestars is very strict with their review policies and I can assure you no reviews are "fake." It is just not possible for the company to write reviews on themselves, etc. We have sold over 2000 Groupons. While any negative review is something we take very seriously, please note that majority of our customers are very, very happy. Of our thousands of customers just from Groupon alone, there are only a handful that have put forth any sort of negative feedback. Though that is much more than we like to see, unfortunately our happy customers are not the ones who tend to come online and write about their great experience - unfortunately it is typically the other way around. That being said, I can assure you without a doubt that majority of our customers are very, very happy with our service. I urge you to please contact us directly so we can come up with a resolution in this matter. Thank you for your feedback as it does help us to improve our business!