Cousins Drain Contractors No Longer In Business

We had a leak in our basement and called mike from cousins drain contractors he advised that the problem was an old foundation with cracks and that i should call around and get a couple of quotes .
i had got 3 quotes and decided to go with michael because he was honest and his price was what he said it would be from start to finish
They did the work it was fast and clean and on time good job and would recommend them to anybody looking to hire a local family shop like his

My experience with Michael Cousins was very much like RV of North York. Michael is very well spoken and comes off as a totally sincere, honest guy. We hired him to do some drain repair and he wrote up a very nice contract. It's only later that we found it was worthless unless we were prepared to go thru the difficult process of taking him to court. He missed appointments, had constant excuses, and then simply stopped answering calls to complete the work he started and never finished. The work we can see is so poor that my concern now is for the work he said was done underground that we cannot see.

Michael Cousins suggested we complete some additional plumbing work to install a back water flow system. He said the City had a subsidy to cover the majority of the costs. His work was good, however, we were denied the subsidy of $1,250 because he did not have a valid license. His license expired before he even started the work for us, and it was expired even though he filled the forms to the City for the Subsidy. He continued to make excuses that he was sorting the matter with the City when in fact he knew he operated without a license and that we as with many of his other customers would never see a subsidy as a result.
I liked Michael who did good work and had very good customer service in person - I am very disappointed.

I hired mike from cousins drain contractors and they discovered a a heavy amount of mould in basement due to water leak in the walls .His crew came to the house and they started work they were very courteous and professional and overall very tidy when they left after 3 weeks there was no mess for me to clean up like my neigbours had after they had there house waterproofed
Mike the owner of the company was an absolute delight and 100% professional in all aspects of the job
thank you cousins drain service great job

Michael Cousins, Master Plumber of Innisfil, Ontario was hired to do extensive work at our property in North York in January and February, 2010. He was recommended to us. Impressed us with his promises of being the best in the trade and assured us that the exterior of the property will be restored to its original condition prior to May 15, 2010. We have prepaid the entire project which was in excess of $38,000.00 with only $3,000.00 holdback. Despite repeated demands on our part and numerous promises on his part, he has abandoned the project. Excuses included broken van, marital problems and bankruptcy and a plan to return to his original home in Newfoundland. The following tasks formed part of the written contract which he has not attended to: The 50 foot long and four-foot high retaining wall he built in February was not installed properly. It is already leaning by more than 2 inches on the top onto a narrow walkway and it was discovered that the wall is not tied back properly at all. The retaining wall cavity was not filled in. The basement walls were not parged. One half section of a basement window was broken by his crew during the excavation and after he removed it to have the glass repaired he claims it was lost. All winter-long and even now the window opening has been boarded up. A brand new replacement window has to be ordered. Steps, window wells were not built. Deck and fence and 2 gates and eaves trough were badly damaged and not repaired. Lengthy sidewalks along front and rear of house not rebuilt, topsoil not delivered,grading and 100 feet of lawn not restored. Air-conditioning unit not reinstalled. Michael Cousins and his company have been reported to the Consumer Protection Branch of the Ministry of Consumer Services of the Government of Ontario, to the BBB and to the Municipal Licencing Office of the city of Toronto. Investigations are underway. Lawsuit for breach of contract and damages for additional cost (in excess of $20,000.00) to remedy the problems he created is being launched. Anyone planning to engage this person or his company should be aware of our experience. He gives the trade a bad name.