HomeStars  >  Plumbing in Innisfil  >  Cousins Drain Contractors - No Longer In Business
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35%

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Reviews for Cousins Drain Contractors - No Longer In Business

Average customer rating:
3.8 10 (13 reviews)

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Chrsi in Newmarket
Chrsi in Newmarket
1 review Innisfil, ON
1/10

Service call

My dishwasher wouldn't drain. Figured the trap under my sink needed to be cleaned but the builder sealed it up tight.

Ended up just being a piece of food in the dishwasher drain hose... 10 min. of work. I get that its 95 an hour but come on.

Also didn't clean up... walked in with muddy boots and didn't clean up the water afterwards.

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carissa dobbin  in Innisfil
carissa dobbin in Innisfil
3 reviews Toronto, ON
9/10

Plumbing repair

Got Michael to come from cousins drain contractors. Put new taps in both bathrooms and they look great. Micheal is always professional and on time with s fair price. Wish it was my house bit my sisters

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Manuel Villatoro from Pickering
Manuel Villatoro from Pickering
1 review Pickering, ON
0/10

Shower and Plumbing

DO NOT TRUST MICHAEL COUSINS! We contacted him to fix/redo our 2 showers and some plumbing. Similar to others, he was initially very personable and charming and thus hired him for the job. He even warned us not to trust other contractors because a lot of them would rip us off. Two weeks after he finished the job, one our showers started leaking into the room below. We contacted him about the issue and after trying to get him to come in for two weeks and many excuses he finally decided to come in. After admitting to us that the bathroom started leaking because he didn't do the job properly and taking responsibility for the issue, he said he would return within a few days with his crew to fix the issue and haven't heard from him since. On one occasion, Mike came to work with his son, saying he wanted his son to learn from him - I feel sorry for him because all he's going to learn is how to rip people off. DO NOT TRUST HIM!

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Lynda from Toronto
Lynda from Toronto
1 review Toronto, ON
0/10

Plumbing / bathroom

Do NOT use Cousin plumbing!! Mike was great initially ... Lots of assurances... Which then turned into lots of stories and excuses once he got our money. Mike did work on our bathroom which was horrific and went unfinished and cost us another 10,000$ to fix. We bought into his stories and decided to give him a break and settle at $2500 repayment ... Well we are still chasing him!!! We were extremely good to this man, do not trust him. He is 'GIFTED' in talking and charming... Be careful!!Call better business bureau. Liscencing with city...check his credentials....
Stay away!! Lynda

1 of 2 people found this review helpful.
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annmarie from Innisfil
annmarie from Innisfil
1 review Innisfil, ON
10/10

bathroom renoation

Mike came out from cousins drain service and repaired the bathroom drains from under the floor and was able to restore the bathroom back to its original finish
kudos to mike and his crew the were nothing but professional from start to finish
alls i can say is what a guy and really handsome too

0 of 1 people found this review helpful.
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carissa dobbin  in Innisfil
carissa dobbin in Innisfil
3 reviews Toronto, ON
10/10

Sewer repair

What a mess sewer collapsed under my driveway and Chris came out and not only replaced the line under my driveway he also got my driveway redone and the retaining walls replaced
Very happy a friend recommended him to me.
He fulfilled his promises and his dig crew terry and his guys were nothing but professionals

1 of 3 people found this review helpful.
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V Carter from Markham
V Carter from Markham
1 review Markham, ON
0/10

Dryer vent in Basement and simple leaky sink repair

I recently had a similar poor experience with Michael Cousins.

We had 2 simple jobs: 1) we needed to replace the foil dryer vent tubing for rigid ducting for our dryer in the basement and 2) We had 2 leaky sinks which needed replacing...

Job #1) Michael was very personable when he provided the quote and touted his many years as a contractor. So when he provided the quote, which was very reasonable in my opinion, I scheduled the work as we were unable to use our dryer due to the foil tubing having given way.

When the job was complete everything seemed fine and he assured me again that all of his work was “guaranteed” and to just call if we had any issues. A few days later, while showing my wife the work I noticed that above the ceiling the 90 degree elbow was no longer connected to the vent tube outside. It was just blowing dust into the ceiling as the duct tape had given way. I texted and then called Michael to ask a few questions and to let him know and ask when he could stop by to fix the issue. He accused me of intentionally disconnecting the duct, which is ridiculous to think that I would disconnect the duct, just to have him return to fix it. He was adamant and has yet to return my calls or texts.

Since he refused to accept my calls, I called another contractor for an estimate to fix the job. He informed me that the connection between the 90 degree elbow and the exterior vent was held only with duct tape as they were both 4” ducts and neither had a crimp or coupling to ensure they were seated properly in a couple of areas. He recommended that I go to home depot and ask them for a 4” segment which will connect 2 4” pipes securely. So I did and $2.99 later all is well with the exception that Michael’s customer service was horrible.

Job #2) A few days later, my wife noticed that the BRAND NEW sink purchased from Michael for the master bathroom leaks even more now than before it was replaced by Michael. I tried to call him again with no answer, so I sent him a text along with the video to show the leak. Still no answer.

In any event, I have asked Michael to return Thursday this week to resolve the leaky sink. It’s the principal of the matter, contractors should be held accountable for their workmanship and it’s probably another $2 job or simply the tightening of a screw.

P.S. Michael, if you are reading this as opposed to submitting lame excuses, just come back and do the job you committed to.

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jhlieber from Innisfil
jhlieber from Innisfil
1 review Innisfil, ON
0/10

Fixing a leak in our shower

Do not trust Michael Cousins. He did work for us on our shower to fix a leak in to our downstairs living room. He said all the right things before and during the repair, including a repeated guarantee of his work; he promised if the leak wasn't fixed he would return again to fix it. Once the job was finished and he received our money, within a week we were seeing water stains on our ceiling downstairs again. We immediately called Michael, who made excuse after excuse to not come by, until he simply stopped taking or returning our phone calls altogether. He took our $3000 and did not fix the promblem he promised to fix, and then disappeared in to the night. Michael, if you happen to read these reviews, you should be ashamed of yourself.

1 of 1 people found this review helpful.
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