I found Empress hot tubs to be efficient and followed through with delivering our hot tub on time - we originally went with a different company, but when they assured us our tub would be delivered in a few weeks, then extended that to a several month delay, we reached out to Empress, and their team was very easy to deal with and accommodating. We are thrilled with our purchase. Being first time hot tub buyers, I did find they do not walk you through each step and some of the required chemicals were not included with our delivery. Would love for them to include a phone followup or something to address questions about maintenance.
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- Company Response
Thank you for your kinds words.
Empress Hot Tubs & Swim Spas