i originally dealt with daryl who is no longer there and have since dealt with patricia macmillan who has been very helpful. my experience with them was that they were excellent on every level. they had such a wealth of knowledge and were so very patient with me. through my own error i had ordered sinks that didn't fit and on the spot she helped me find two sinks that were excellent replacements at the same price point within moments. their effieciency really impressed me.