Our history with OGC started over 10 years ago and this was our third project with them. After cooling down for two months, we still couldn’t believe that OGC managed to close our project in five months. The project scope included 2nd floor addition and existing rooms redone, exterior house renovation (change siding to stone and stucco), first floor office and laundry room update, front entrance, garage, and stairs/railing refinish, and partial foundation work. This is a great achievement given the supply chain challenges and Covid situations.
We signed the contract in Nov. 2020 after many rounds of revisions. Nick was very patient with us and addressed many of the questions we had. Meeting with him on ZOOM saved us lots of time from traffic. Designer Alain was superb, whenever we had any questions, we could hear from him within 24 hours.
The official construction started in April 2021 as planned without delay and we asked for Andrew to be our project manager due to our positive experiences with him on our previous project.
Within a month, Andrew got promoted and he handed over our project to Abdull. At that time, we were not sure if our project would receive the same level of attention and care. After several weeks, we realized that our project was in good hands with Abdull.
Throughout the project, Abdull had been on top of things all the time. He maintained daily communication with us and provided weekly project schedule updates for the upcoming weeks. He was very organized and detail-oriented and almost every day we had some contractors working on the site without much down times. He also made efforts to coordinate with some of the special trades that we signed on our own.
In addition, Abdull was very hands on himself and not afraid to roll-up the sleeves to fix things or get things done. We really appreciated his efforts and the entire OGC team.
OGC also honoured the contract terms and absorbed the significant lumber price increases in the first half of 2021 for framing related work.
There were a couple of areas we feel there is room for improvement:
1. Scope of Work could be written in simple language for clients to comprehend, and some details in the drawing could be updated to match the SoW or vice versa;
2. We had seen some staff turnovers during our projects which slowed down some works. Given the hot renovation/construction markets right now, it was inevitable and OGC is not alone in this respect.
Overall, we were very pleased with OGC and the project team Abdull/John and others (e.g. Mahr) to get our project done. We have received many positive comments from our neighbours and passerbys for the quick speed and final look of our renovated house.
We will enjoy our newly renovated house for a while before thinking of other things for you to fix. Stay tuned....
Merry Christmas and Happy Holidays!
David & Angela