Design Carpet and Hardwood

Floor Retailers
Mississauga ON L5V3C5
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68%

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Review for Design Carpet and Hardwood

Average customer rating:
10 10 (1 reviews)

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Jeff in Toronto
Jeff in Toronto
20 reviews Toronto, ON
7/10

Installing Hardwood Floors

I had to replace my flooring due to some heavy water damage in my rental property. The team at Design Carpet & Hardwood made it very easy for me to select a new flooring (they brought samples directly to my home), outlined the ordering process and installation process, and worked around my schedule.

The product selected was a 5" engineered hardwood, with "quiet block" under pad. Unfortunately, due to an error on the project managers side, the delivery was delayed by about 2 weeks. However, once the product was delivered, the team came in and did the install pretty quickly.

While the team was easy to chat with and generally friendly, when I noticed some of the new hardwood boards popping/bubbling up from the floor, and asked that the installation be fixed, the manager tried to tell me the popping was due to the product itself being a 'floating floor' where the floor isn't actually nailed or glued to the ground. Doesn't make sense to me why they wouldn't do it in the first place, and the company wasn't willing to help fix the problem. So now I have 2 spots in the home where the hardwood pops up every once in a while.

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MB in Mississauga
MB in Mississauga
6 reviews Mississauga, ON

First Review

10/10

Laminate Flooring

I researched a number of flooring companies in Mississauga. I was looking for insights and material recommendation for a master bedroom floor. After visiting some of the bigger name companies, I found Design Carpet and Hardwood on Laird Dr in Mississauga. I had been to few places, where the information on the products (Laminates) were poorly discussed. The owner (Frank) took the time to discuss with me the qualities of laminates he offered, including details about the Manufacturers he deals with and why. After agreeing to a laminate material, Frank visited my home for a precise measure. I had a problem with squeeky floors in the room of concern (Builder issue). Frank provided me tips on how to inexpensively correct the problem, prior to the flooring install. These recommendations, combined with the quality materials and detailed installation by Frank's installer Phill, resulted in an excellent outcome. I now have a beautiful floor, no more squeeks, and an excellent look.
Thanks Frank....I will recommend you to others looking for flooring and or hardwood. Frank is honest, fair, and knowledgable.

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