First of all, I would like to affirm that no one in my household is personally connected with "Forest Hills Design Group" in any way, shape, or form. Furthermore, I don’t usually post reviews on the Internet. It was so difficult to find the right contractor, however, that we would like to help others avoid the aggravation. A positive referral is definitely warranted in this case, since we received better than average service from Forest Hills Design Group.
Here is our story...
We wanted to get an interlock patio done in our backyard, and we solicited quotes from many different companies we found through stone suppliers, local flyers, and the internet. Several organizations did not even respond to our e-mail and voice mail messages, or they wanted a deposit to visit and provide an estimate.
Of the three companies that responded with a quote, the first company, (that shall go unnamed but does a lot of advertising in our area) came to our house but offered little or nothing beyond fast talk – no written estimate, no brochure for us to see the available product lines, no advice, no follow up, not even a business card. The representative eyed-balled our backyard and spat out a bunch of numbers without measuring anything, leaving us with little more than a vague verbal estimate based on 300 square feet. The second company, which advertises heavily in our area as well through flyers, came to our house and provided a more professional estimate. On follow up, however, they were reluctant to provide contact information for references.
Finally, our best experience by far was Forest Hills Design Group. From Day One, when Mr. Ferguson came to meet us and discuss our needs, it was clear that he listens closely, and had plenty of suggestions of how to complete the job. He suggested stones and designs that would be right for our familiy’s needs (e.g safe stone surfaces for babies and shallow step heights for seniors). The next day he e-mailed us a detailed written estimate for scope of the project, along with a list of references, plus a number of digital photos of their previous work, showing their workmanship and design. All of the references were delighted with F.H.D.G.’s work and added that they would use them again. We concur.
With F.H.D.G there were no surprises, no hassles, no hidden costs, the job was completed in a reasonable time, and the results are fantastic. The team of Daimon and Terry kept us informed at each stage of the project and worked in a respectful and orderly fashion that did not intrude on our lives or annoy our neighbours. Our backyard is much improved.
Thanks for reading,
Marcos in Maple
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