We have lived in our home for 6 years (new build) with its original roof. About 2 weeks ago, I noticed a small water mark on the ceiling of one of our upstairs bedrooms, and then went outside and noticed that a section of the roof sheeting was exposed and shingles were missing (likely for some time over the past winter). I contacted 3 separate contractors that evening (Sunday) via email, and not only was Jesse the first contractor to respond (within 20 min of the email), but he was also the only contractor to offer to come to our home to perform a full inspection of the roof and provide a quote - other contractors simply gave a standard min. charge for a roof repair, without any idea what had happened.
Jesse arrived at our home at 9 am the following morning and immediately went onto the roof and took a series of photos to give me a perspective on what I was dealing with. Afterwards, he went through each picture to describe the current state of the roof, what we could do repair the exposed section, but also some tips for preventive maintenance to try and get the most life out of the roof we have. Jesse was extremely patient when I asked questions, and spent over an hour with me to ensure I had a thorough understanding of what was going on and the best path forward. The quote for the work was competitively priced considering other quotes I had received from other contractors. Jesse started the repairs the following day, and after everything was said and done, he even knocked off $100 from his original quote, stating that the repairs weren't as extensive as he had previously thought.
About one week later, after a very strong windstorm, we lost a couple more shingles from the roof. I again contacted Jesse, and within 3 days, he was back to repair this section, and to top it off, he didn't charge me anything further for the additional work performed.
I have had some very poor experiences with contractors in the past, so it was an absolute pleasure to work with Roofing Experts. Jesse is very professional and treats his customers with respect. His prices are very reasonable and he completes the work in a very timely manner. Based on these experiences, I will undoubtedly contact Jesse if/when I have to replace my roof in the future.