Purchased a York AC unit from Shift in 2012, he was to get the electrical permit but, the AC unit was installed without the permit. I had to chase him to get the permit. At this point I knew it was a mistake dealing with this guy. The start of the 2014 year, the AC unit stopped blowing cold air. I had another company come out, they discover the install was done poorly, the lines were leaking coolant, the piston access nut had a large leak, repair bill $623.81. In the mean time we called York to see what was covered under warranty just in case. They said the AC unit wasn't registered to us. Shift said he would register the AC unit. Wonder if we even received a brand new AC unit. The beginning of 2016 no cold air again, the coil was leaking, repair bill $683.55. The manufacturer of the coil covered the cost, with some hassle. The coil should be registered separately from the AC unit, it wasn't registered to anyone. This year the AC unit is making a loud bang when it starts & stops, grinding noise outside when it runs, have not had it repaired yet.....probably won't.
- Approximate cost of services:
- $2,975.00
- Company Response
Dear Myrna,
Shift Air Mechanical doesn't use used units. Your have had 2 other companies come to your house to work on this installation. Fine your decision. The installation for the electrical was passed from the city of Calgary. Our installation was done to all specs and city/provincial electrical codes. The permit was supplied in a timely manner.
As for the 2 service calls that have been completed. We had never even had a chance to come back and have a look at what might have been leaking.
We would have hoped that you would have called us to come and have a look to see what we could have done to help with the situation. But we have never heard anything until this review. Maybe the 2 service companies that you have had sense the system was installed didn't do a correct job and your having issues do to that? we find it interesting that 5 years after an installation was completed and 2 other companies have been involved and we haven't even had a phone call or a chance to come and look at the system that we get a review.