I had a small leak in my roof, and had been wanting to build a dormer with a door, so I hired RM roofing to build a dormer and reshingle the whole roof section. They subcontracted the dormer build-out and then promised to come back and completely weatherproof the whole thing. I chose RM roofing because the owner, Gonzalo, lives in my neighbourhood and he offered me a good price. I did not know much about roofing before this summer, and I now know too much. The main lesson I re-learned the hard way was an old one, but I fell for it anyway. It is this: if asked to pay an amount for services rendered, only give as much as you would be comfortable with if they never come back - because that really might happen.
The worst thing about RM roofing is _not_ that that they did not do any basic finishing steps like flashing.
It's _not_ that the frame they built was too small for the door they sold me, nor that it was not level so that I had to undo and reframe it anyway, nor that they never delivered a door to me anyway (probably because they made it the wrong size and crooked), leaving me with a hole in my roof for 2 weeks until I finally fixed the frame and bought and installed a door myself for another $400.
It's _not_ even the painful irony that after a supposed roofing company re-shingled my entire roof, ended up with terrible leaks that ruined my drywall, and which were so severe I ended up hiring the Home Depot to come and undo the entire shingling job (at their suggestion, upon inspection of the RM Roofing job) and redo it from scratch.
No, the absolute worst thing about RM Roofing is that the owner was dishonest with me on an almost daily basis for three weeks. After day 2, he asked me for some cash to cover the materials and the subcontractor he had paid for to-date. Thinking that the job had been moving smoothly and would be over by the next day, I agreed. That is the last time I saw him. Shortly thereafter, My roof starting leaking very badly.
Rather than tell me that he had taken whatever money I gave him and has no further intention to return, he will tell me every single time I call that they will be coming to finish later that afternoon or the next day, and never show up and never call to cancel. The first few times my wife or I actually stayed home from work to meet them.
Day after day I called him and if I got past his voicemail (I had to use different phone numbers to get him to pick up) we go through the same routine, almost like comedy, except not funny. One time he had the audacity to tell me that he was right around the corner and would be there in five minutes. I need not tell you if he showed up. After about 6 aborted appointments (not that he called to cancel, he just never showed up), I have come to realize that he is never going to come, and he is never going to have the courage to tell me so to my face, or even on the phone.
Do NOT hire RM Roofing. Low quality; zero integrity.