I booked Maple Leaf Movers 2 weeks in advance of my move. All I needed was 2 people to offload a truck. It was confirmed for 11am and I was told no need to follow up. When 10:45am rolled around and no one had contacted me (as I was told they would do) I called the company and no one picked up. It took me called 3 more times and leaving multiple voicemails for them to call me back half an hour later to tell me that the movers were "running late" and would be an hour and a half. With the elevator only booked for 2 hours this obviously wouldn't work. I was told that the phone number they had on file was incorrect and they didn't have any other way to contact me to tell me. Even though I had been emailing with Rick and provided my cell number in the email to him. I was told they would call me back and see if they could get anyone here sooner but didn't get a phone call back until after 12:30pm and no voicemail when I didn't pick up. By that time we had begun to unload the truck so I was occupied. No follow up, no show up, no apologies just excuses. I would never recommend this company to anyone.