I was moving a one bedroom condo in downtown Toronto into a house 1 hour outside of the city. After weeks of preparation I started getting anxiety that no one would show up, or my stuff would be damaged, or the quoted price would double, etc. I know of someone who had her stuff held hostage in the moving truck, and they refused to unload it until she paid double the quoted price! So - when Jay showed up for my move, exactly on time (actually some of the team was 30 min early!), I was instantly put at ease. He was friendly, professional, asked the right questions, managed his team well, and paid attention to detail - I could tell that he had done this a million times before and that I was in very good hands, so internally congratulated myself on an excellent decision :) I asked them to pack my 4K TV, my large mirror, disassemble and reassemble my bed, move my fridge/freezer food, they got it all right with no hassles and without me needing to check on everything. They took care of all of the little pieces/parts. The price was very reasonable and I was happy to add a tip because I was so thrilled that everything went smoothly. I'm sure this was a very small move for them - but I am just so happy! Thanks so much for everything!