Toronto Van Lines

Moving & Storage
Toronto ON
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HomeStars  >  Moving & Storage in Toronto  >  Toronto Van Lines  >  Terrible experience
petrasso77 in Thornhill, Ontario Canada L3T5R4
petrasso77 in Thornhill, Ontario Canada L3T5R4
3 reviews Orangeville, ON

First Review


Terrible experience

All my beautiful furniture is scratched and didn’t get put back together properly. They put parts under the beds and all the bolts were loose. He won’t help you with your complaints. This was my honest and true experience. The brown furniture was purchased in 2018 less than a year ago with receipts of proof. If this company sends out a mobile repair professional to make touch ups I'll remove this post. As of now he refused to help so as a consumer I'm sharing my personal experience.

2 of 2 people found this review helpful.
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Company Response

-The customer moved with us to storage last summer.
-The only people who had access to the storage for the past year were the customer themselves.
-We moved this client out of storage a month ago in 2 days.
-On the second day of move, our crew found the storage unit was left unlocked.
-Please note, the household content was left in storage for a year, so some minor scratches over the time or miss placing items is very common. Not necessarily caused by move.
-Regarding scratches, this customer decided to claim some scratches, a few weeks after move was completed. Which is odd , but we still asked for pictures. As soon as we received pictures, customer has been informed that our supervisor and our professional handyman will show up to their place, in order to fix minor problems and inspect the scratches to verify if they are old scratches or caused by movers during move. Due to high season, we are still waiting to confirm a date for inspection. In case it’s proven that scratches are caused during move, we take full responsibility to repair it.

Thank you.
Toronto Vanline Team.