Clark Design

Formerly Balanced Art Design Group, 3D Pool and Landscape Designs. A subsidiary of The Clark Design Group
Swimming Pools, Spas & Hot Tubs
Write a Review
Write a Review
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

88%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Clark Design

Average customer rating:
9.7 10 (30 reviews)

Sort by

Mike in
Mike in
1 review Vaughan, ON
0/10

No follow up or response

We hired Brent on a referral from a friend. At first things were good but at the end all the fixes took way too long. Now that we are in warranty and paid for a full year of service on the pool he has been totally unresponsive and disconnected the phone we had. All in our circle that hired him have the same issue. He went to claim awards for our yards but a picture doesn't take care of client service or follow up.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

This is one of these unfortunate situations where we are in contact with the respondents wife more than the reviewer and because of that this review is currently under investigation. The investigation will outline the following.

The quote does not state nor did we agree to a full year of service. We gave this client service during construction and until the end of the season at no cost.
We are more than happy to share all correspondence, to anyone that asks, with the client showing we responded to all deficiency lists given to us at the end of the project.
We also were given added work/changes to contract mid project which added to completion time.
We sent out an email to this clients wife and himself that explained that we were changing our cell phone systems but our main number would remain the same. We also added a receptionist who has her own email which all existing clients were given.
We have been in touch with his wife and at this point only have two outstanding lights that needed to be fixed that went out during the winter. With the current weather patterns we are just now starting work and have informed his wife of this.

In the end it was a beautiful project that won 2 awards both for design and construction. We have always responded to there requests. We are having this review investigated because many of the statements above are untrue. This is unfortunate as we did meet all the clients requests and as we said are just now able to start work.

Foreverchanging in San Francisco
Foreverchanging in San Francisco
1 review Milton, ON
10/10

Masterpiece

Our experience overall was great. We love the layout of yard and all the elements that were included. Our kids never seem to want to leave and are even now wondering when the pool will open. Their team was great and the final result as well.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Glad we could be of service

ItsoninTO in Toronto
ItsoninTO in Toronto
1 review Toronto, ON
10/10

Backyard Renovation

We inherited a backyard disaster. The whole backyard was not only dated but in disrepair. We were at the point where we were seriously thinking complete tear out. This is where Clark Designs came in. They took full measurements of our backyard, including pictures and then sent us their ideas. We were impressed. We thought that many areas could not be salvaged. Their ideas brought new life to the backyard and met all our needs. Very happy with the end result.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Your input was invaluable. We are happy that the outcome was to your liking!!

Shorelineowner in Toronto
Shorelineowner in Toronto
1 review Toronto, ON
10/10

Outdoor Fireplace and covered seating area

We had an indoor fireplace and seating area installed as part of a major outdoor renovation. The people at Clark Designs input was insightful and accurate to our needs. We would use them again.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

We are always happy with accuracy. Glad we could be of help.

Oakvillemomma in ??????????
Oakvillemomma in ??????????
1 review Toronto, ON
10/10

Designersyard

We were introduced to Clark Designs through a colleague of my husbands. I am also an interior designer and had heard of this company through a client. We loved their designs. As a designer I have a keen eye which they worked with beautifully. They laid it out in such a manner that not only I was enthused but my husband was able to piece it together. Like I have read in some of the other reviews this is definitely one of my favourite spaces.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you!! I hope we have the chance to work on some new project together. All the best!!

HappyinBurlington in Toronto
HappyinBurlington in Toronto
1 review Toronto, ON
10/10

All the fixings

We absolutely love our backyard. I think we picked an element from every magazine we ever read. Even though we had all the elements we really needed someone to put them together and that is where Clark Design stepped in. Oh my!! The result incredible, the service great and the family, soooo happy!!!! We love it!

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you!! We are so glad we could assist. It is truly one of the most complicated yet beautiful projects we have worked on. All the best.

BankerTO
BankerTO
1 review Toronto, ON
10/10

Swimming Pool, Hottub and Landscaping

When I heard Brent was in need of positive reviews I jumped at the chance. Usually to busy and always willing to recommend I don't write reviews. We were recommended by a colleague and told Brent had a great eye and worked well with a persons wants and needs. My backyard was not as complicated as my colleagues but it came out as we had hoped. Brent made many suggestions which steered us in the right direction. The end result was a contemporary easy to use backyard. We especially enjoy the full automation of the yard. We have recommended him to friends and colleagues.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Great!! Thanks

TorontoExaminer
TorontoExaminer
1 review Toronto, ON
10/10

Swimming Pool Renovation and Landscape

I have recommended two of my husbands colleagues to Clark Designs. We were very impressed with Brent from the beginning. Brent is not only knowledgable but he runs his own not for profit called The Horticultural Therapy network that not only uses colour theory and smells of plants, which really added to our yard, he uses this platform to assist homeless and at risk youth get therapy and follow a series of certification to give them home and a future off the streets. In our backyard we had an existing pool in a fairly small backyard. Are wish list was long but we got it all in without feeling cramped or regretting our decisions. Brent was fairly easy to work with in that he kept us in check by advising us certain ideas or colours may not work. The end result was and is one of our favourite places to be.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you. We are always happy to assist. Another award winning job!! See you in the spring when I come by!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clark Design

OUT OF BUSINESS
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.