I had a major leak in the bedroom ceiling. I called Pro Roofing and Slavic returned my call promptly. He was very professional and explained the trouble shooting process. We made an appointment for that same day and he was very prompt. After assessing the leaking area in the bedroom he had a good idea of the problem. Apparently 3 other people had that same problem that day. He explained that water had frozen in the eaves trough and had expanded, thus damaging the shingle and allowing water in. He and his team went up, removed the ice, took pictures and explained what my next steps should be. His charge for the work was fair. Now I have to wait for the rain to come to see if the problem still persists. If so , I need to have my roof done ASAP. You can bet that I'll be calling Pro Roofers for that job.