We chose Stone Design Concepts because their showroom staff is very knowledgeable and professional. Everything is well organized. Karina, showroom manager, from Stone Design Concepts was very nice and patient with us. I changed my mind regarding the choice of the slabs a few times. She gave us sincere advice and suggestions. However, due to a small communication issue, the sink size was not what I expected. The company promptly responded to our complain and fixed the issue within two weeks. The installation team is friendly and their installation is very quick and on time. What impressed me the most is their ability to handle issues. I mean things could go wrong with any granite shop, but this company really cares about their customer and they did extra work to make sure we are 100% happy. Ed from the production team took care of us and provided professional suggestions regarding how to fix the issues. He did not choose an easy way or a shortcut to fix the issues, instead, he suggested the right way which required a lot more efforts from the production team. I will definitely recommend this company to my friends. One suggestion: Make sure you specify your expectation for the sink hole size. Their current standard is to leave 3/8" overhang above the sink. If you want to have a flush cut, you will have to clearly communicate it and put it on the purchase order. Our countertop and island top look amazing! Thank you, Ed and Karina, for all your excellent work!
- Approximate cost of services:
- $7,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?