I use SMS for my moving from North York to Scarborough. When they picked my stuff up in North York they were three hours late and I had no choice but to store with them seeing how the rental unit company that I was going to use had closed. They charged me approx $536 (to include a step charge) They stored my stuff for two months. When I contacted them to move it the said ok made arrangements with to deliver it between 2 - 3 PM. At three PM I got a call asking me if I was sure that I had store my stuff there. I said yes and told them that they better find my stuff. The called back to ask me what colour my furniture was. I told them white (my loveseat, chair an automan is off white) and asked me if it was leather I told them no it wasn't. At this point I was starting to get more than worried. At 4:30 they called and asked me for my last name I told them and they said they found my stuff (mentioned a particular item that didn't get delivered) and that it would be loaded and on the truck and would arrive shortly. The driver then called back and told me to go to the bank and get him some cash. I told him no way as I was paying by MasterCard. When he arrived he demanded that I pay. I called the company and they told me that if I didn't pay that he would have the truck sent back and they could make arrangements for another day. During this conversation I told the fellow on the phone that stuff was missing and the driver and his helper tried to reasure me that there was nothing missing that they had the boxes behind the furnitre. Also a box that was sealed had spilt out over my furnitre. In that conversation my son took the phone and the person on phone was rude to him as he was to me. My son also stated that I had told him and the driver that there were stuff missing. I paid the $508 by my MasterCard and just wanted to get my stuff in. When they moved in the stuff I realized that more than I thought was missing in fact there over 30 items missing. I spoke to the fellow on the phone and told him that I had stuff missing and he told me that he would deal with on Monday. When I called back later to inform him that there was more missing than they brought he didn't answer his phone and it went to voice mail. I left a message. This morning I got no call so I contacted Metro Toronto Police and has a wonderful officer attend my home. She contacted the same fellow and they agreed upon me hearing back tomorrow at 10AM to inform me if the stuff was in the warehouse and he would make arrangements for it to be moved. The officer told him that at this point I do have a civil suit but that she would be looking into criminal charges to see if they are warrented. So I await to find out tomorrow if they call and if they do what they will tell me.
If you are a person that has been dupped by them like me I suggest that you contact the BBB and report them even it is just being overcharged. If we all do this then they will be doing ourselves and others a favour.
By the way they go under three names and they have move there location more than once but they still are in Etobicoke even though I was told they were located in Mississauga.