Beautiful Basements left my basement a disastrous mess. Framing was incorrect; vapor barrier was improperly installed, basement was a mess. To be fair, this took place in 2007 at the height of the boom. My guess? They hired subcontractors who didn't have a clue what they were doing and didn't bother to check in to see the progress. Needless to say I had to hire someone else to clean up their mess and start from scratch. Very disappointing.
We were deeply troubled by this review and take any complaint very seriously. We have checked our files and have no record of a renovation for anyone named Marnie. In our 13 years of business we have never had a consumer complaint let alone been kicked off a job to have someone else finish it. This is why we have an A+ rating with the BBB. I can only assume this is a fictitous review.
Very good service! Excellent support group of sub contractors: electricians, plumbers and flooring, etc... Very reliable and did everything in a timely service. They were very tidy! And they also had excellent followup service! And I would strongly recommend it to everyone looking to do a "full gut."
After reviewing the company on the Better Business Beureau website, we decided on this company based on their excellent rating. After contacting them they provided 3 pages of references. We then discussed details of the reno one on one with the General Contractor and we were happy with the initial plan.
The work commenced immediately and all trades that came on site were of the best quality. Each one completed their part of the reno in 1 day. Unfortunately there was about a week between each trade coming in to do their part. That made the reno drag on much longer than we anticipated.
All the materials that were used were of excellent quality except for the tub surround that was used. It is seems flimsy and the gaps between the sections used to build the surround were filled with clear silicone. Some of these gaps are at least 1/2 an inch wide.
Aside from these negatives, I was happy with the quality of the work. They didn't have to come back to correct or touch up anything.