Had these poeple redo my floors, the worst job ever, took 7 months to get them back to do repairs and still garbage. I will have to pay to have them all redone again, a waste of alot of money. Do not hire them, they do not stand behind their product or care about you as a customer.
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- Company Response
Prior to doing any floor coatings we go to site and measure job and to show customer colors and a sample of the product. The customer then picks a sample and we install it. The only complaint that I had heard from the customer approximately seven to eight months later possibly because she was calling my installer instead of me directly is that the floor is too rough, so my now ex-employee (the person that first installed the coating) went to the site sanded the floor and installed another top coat for free and customer said she was happy. I have not heard a word from customer since then, now I see this report. As of February 1 2013 I have closed my business and moved out of the area due to divorce. My Stone Age phone number is still active and I answer that phone daily in fact I have turned work over to the company that I now work for because of my Stone Age name, website and reputation but I have not received a call or an email about this complaint. It is pretty hard to place blame on Stone Age coatings for a sample that a customer picks out has us install and later realizes that they had made the wrong choice. The job was done three possibly four ago as per ex-installer and my memory. I am very sorry about the issue but this could have and should have been solved a long time ago. And if you were not getting satisfaction by calling my employee at the time then I should have been notified, it`s not like you don’t know how to get a hold of me as you worked with and was a friend of my wife’s for years.