Two Amigos Moving

Moving & Storage
Edmonton AB
Write a Review
Write a Review
HomeStars  >  Moving & Storage in Edmonton  >  Two Amigos Moving  >  Dumb and Dumber Running this Company
Private User
Private User
Private User reviews Calgary, AB

Dumb and Dumber Running this Company

The absolute worst service ever!
Hired Two Amigos to move only the larger items from our mid-size home a short distance(we handled all the smaller items and boxes), three guys showed up early which was great. The guys were nice but dumb as rocks, found out that they don't actually work for Two Amigos but they got subcontracted out by them.
These movers did some major damage to the walls in the basement, and I mean somehow took very large chunks out of the wall kind of damage. Was not happy about that but the movers reassured me they would write up a damage claim.
The move took a lot longer than first quoted thus driving our bill up, which we were not super happy about.
Once the move was completed the movers needed to figure out how much to charge us. Watching these guys try to figure out how much to charge us was painful, they couldn’t figure out the hours to the rate, plus a discount for not using credit card (which they never told us about, we ran out to get some cash). Finally my husband (an accountant) stepped in and did the proper math for them.
They wrote up our damage report, giving us no copy of it as proof, so I took a picture of it with my phone. Then here is the kicker, the lead mover said to contact Keith right away with this damage report as they will try to get out of fixing the damage. That was exactly what this guy said.
I contacted Keith right away via email and he got back to me within hours, told me to contact Rick. This was all on a Saturday, it is now Thursday I have contacted Rick four times and only have actually gotten a hold of him once, and he sounded flustered and had to look for my file. I said we needed this damaged fixed asap as we won’t have the house much longer and need to give it over to the new home owners, he said he would call me back and I have not heard a thing from him. My husband has tried to call and has had the same lack of response.
To Sum up my experience, the movers were slow and not careful, I didn't like how they actually were not part of the company, could not add numbers to save their life, warned me about the horrible customer service from Two Amigos, then sure enough the movers are right and I am extremely disappointed with the companies lack of effort to make this issue better.
There are so many moving companies out there you would think they would put some effort into making their customers happy.
DO NOT USE TWO AMIGOS! – If you read any positive reviews about them I’m convinced they paid friends and family to write up good things about them because they are beyond awful

Was this review helpful?