Ordered three pieces of sofa and chair at July 1st. Zilli delievered them to my house at July 30th, but cushions were missed. Called back to Zilli, they forgot to put them in order at beginning, had to reorder from manufacture and promised to me to take about a week. So far I have waited for more than three weeks and the cushion aren't yet ready.Plus I lived 50KM away from their store and had to picked them up. I felt so frustrated on their service.They should impove their customer service to avoide such kind of mistake from beginning.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Sean,
I apologize greatly for this error. The toss pillows should have definitely been included on your orginal shipment. The pillows have since been made and couriered out to you. Hope you are now enjoying your furniture!
Natalie Papia
President