i installed this company's windows in my house. The sales process through the manufacturer's sales agent went quickly. It always does when they are trying to sell you something. But after the installation, we have been suffering with street noise due to cheap glass, and poor window design. The windows do not close properly. When they do they leak air. If they leak air than noise can get in as well.
I am at the point of trashing all these windows and replacing them with another brand. My neighbour has no problem with this windows regarding street noise, but I.
Trying to get any service after the sale has been pointless. All you get is excuses. "Glass is not sound proof". Well, if you installed the right thickness and better quality frames it would be. My neighbour's windows are the test.

would I buy from here again? Never. Now that I have experienced these windows in my three story downtown toronto home, I would never cheap out again. You get what you pay for.

Got a bunch of my windows upgraded and they work great. Make my house look tidy and new! Great sound barriers and hoping to finish off the rest of the house soon. Will definitely be returning.

Super happy with my windows. Have had them for some time now and no problems. The sales guy was helpful and opened me up to all sorts of options. My house looks great and the noise from my busy street is gone.

I got 11 windows replaced by Hometech Windows. I was told they had lifetime warranty. Since then 7 of the new windows have been faulty due to broken seals and had to be replaced. Hometech charges for installation to have these replaced. Having your windows replaced every few years is a great inconvenience. The workmanship in their product is extremely poor otherwise it would lasted. Ted the manager personally called me to explain that they used to use a supplier that wasn't reliable. He has since changed window manufactuers so the product is 100% better. Thank you for apologizing and for the explanation. I have referred your company in the past and look forward to continue to work with you.

The company has admitted that they have sold us faulty windows. We have to continuously order replacement windows and wait for service men to come and replace. The service is very inconsistent from one service Visit to another. The most recent service man shop very angry and insisted that all furnituwed ure and drapes need to be removed as he doesn’t like those working conditions. He doesn’t like that his face and body is touching the drapes. He needs to get his job done quick and go. After installing two windows of the 12 he stormed out angry and rude.

Our contractor ordered and installed new Hometech windows for our recent renovation. We ordered them with black frames for the outside and white inside. The windows are made with excellent quality. Good thermal retention qualities. Highly recommended!

We installed Hometech wndows in 2 locations over the last 10 years. We were very satisfied with the product. When we needed some service for the windows, Hometech responded immediately and provided us with excellent results.

I bought 9 windows from Crown Windows and Doors in 2009 when Ontario government offered rebates on energy efficient program.

Last week, one of the window bracket was loose due to wear and tear. I called Crown Windows and sent photo on the bracket. Immediately, Ms. Rosy from Hometech Windows called me. Rosy said you can come any time to get the part from us.

Yesterday, I went to Hometech Windows at 384 Connie Cres, Unit 1
Concord, Ontario L4K 5W6. It was a great experience in customer service. Rosy showed me the window sample make sure is correct. She arrange technical specialist Errol to show me how to install. I bought the window mechanism as well, just in case need to replace.

Today, I installed the bracket. Simple, just snap-in it's done in 5 minutes. I called Rosy top say I installed the bracket, don't need the mechanism. I wish to return. She said, no problem, just bring back and your money back.

This is the best experience in customer service. From the dealer (Crown Windows and Doors) to manufacturer (Hometech Windows).
The best business in customer service will get repeat business by words of mouth. I am posting in Facebook as well.

I called HOMETECH to let them know that the seals on most windows was going they had a film inside.
Rossie took care and said they would be replaced at a cost.
The large curved window at the front of the house had the pewter in side fall. This would have been a special order but they are replacing it at no charge.
Happy to know glass in windows will be replaced.
Thank you!