i installed this company's windows in my house. The sales process through the manufacturer's sales agent went quickly. It always does when they are trying to sell you something. But after the installation, we have been suffering with street noise due to cheap glass, and poor window design. The windows do not close properly. When they do they leak air. If they leak air than noise can get in as well.
I am at the point of trashing all these windows and replacing them with another brand. My neighbour has no problem with this windows regarding street noise, but I.
Trying to get any service after the sale has been pointless. All you get is excuses. "Glass is not sound proof". Well, if you installed the right thickness and better quality frames it would be. My neighbour's windows are the test.
would I buy from here again? Never. Now that I have experienced these windows in my three story downtown toronto home, I would never cheap out again. You get what you pay for.