I bought 9 windows from Crown Windows and Doors in 2009 when Ontario government offered rebates on energy efficient program.
Last week, one of the window bracket was loose due to wear and tear. I called Crown Windows and sent photo on the bracket. Immediately, Ms. Rosy from Hometech Windows called me. Rosy said you can come any time to get the part from us.
Yesterday, I went to Hometech Windows at 384 Connie Cres, Unit 1
Concord, Ontario L4K 5W6. It was a great experience in customer service. Rosy showed me the window sample make sure is correct. She arrange technical specialist Errol to show me how to install. I bought the window mechanism as well, just in case need to replace.
Today, I installed the bracket. Simple, just snap-in it's done in 5 minutes. I called Rosy top say I installed the bracket, don't need the mechanism. I wish to return. She said, no problem, just bring back and your money back.
This is the best experience in customer service. From the dealer (Crown Windows and Doors) to manufacturer (Hometech Windows).
The best business in customer service will get repeat business by words of mouth. I am posting in Facebook as well.