We hired Ross's company in 2010 to do a major reno of our main floor on a house we just purchased. The work req'd including removal of two walls, demo of existing kitchen and flooring in three rooms, installation of support beam, installation of hardwood floors, electrical and plumbing in preparation for kitchen cabinets and granite countertop install, replacement of kitchen window and replace patio doors with French doors - it was a pretty substantial reno.
The original timeframe for completion was 5 weeks - it was 9 weeks before the work was completed and final payment was made.
Based on our experience, the strength of Ross' team isn't in finishing-type of work i.e. drywall, hardwood installation. They were very diligent when they removed a supporting wall and replaced with a support beam (and subsequent support down to the basement). However the drywall work left a lot to be desired (i.e. you can still see the grooves in the ceiling where the original walls were situated; there are bumps and grooves in the walls where they patched up the walls).
Most concerning was the incorrect installation of the kitchen window. It was not installed straight/level and so it doesn't lock. We have tried to contact Ross on numerous occasions to address. He came to the house once and promised to contact us and come back - he never did. We have followed up with e-mails and phone calls to his office and cell with no response.
Given that the work has a "two year warranty" and it's been almost four years, we have given up trying to have this addressed.
It is unfortunate because we hired Ross and his company due to his initial professionalism and responsiveness. I don't doubt that he is a good general contractor with many years in the business but I do wonder about the competency of his crew (who did all the work, not Ross) especially in the type of work that is more finishing.